Alex was honest with me and apologized that the TCU pdate didn't get accomplished the last time my vehicle was serviced and I appreciate that so very much.
5/19/2026
Anita A. VERIFIED CUSTOMER
Your phone service ****. I tried to call Angela on the phone number that she gave when she sent me the text messages. It went to your Vehicle VW dealership. They didn’t know who Angela was.
5/19/2026
Robert L. VERIFIED CUSTOMER
My Santa Fe was completed as scheduled. Good job.
That was important to help with my scheduled pick up at your store.
5/16/2026
Kenneth S. VERIFIED CUSTOMER
Exelant job .
5/16/2026
Ron L. VERIFIED CUSTOMER
Excellent customer service experience from beginning to end, will be back.
Angela was great!
5/16/2026
Carolyn E. VERIFIED CUSTOMER
Tim is amazing! He makes sure that everything is done perfectly. His customer service is excellent although he juggles many duties. He always makes me feel like I’m the only customer he has. He even has the ability to deliver bad news and make it not feel so bad. He seriously is an asset for Suntrup Hyundai! A great guy.
5/16/2026
Richard L. VERIFIED CUSTOMER
No issues
5/16/2026
Doris S. VERIFIED CUSTOMER
I always find Timto be very trustworthy and helpful. He is one of the reasons we bought a second Tucson
5/16/2026
Dennis J. VERIFIED CUSTOMER
Angela and the whole service department crew are
Great and always helpful!
5/16/2026
Stephen S. VERIFIED CUSTOMER
Service was delivered on time and on budget as promised
5/16/2026
Kristin M. VERIFIED CUSTOMER
The service was AMAZING I AM VERY HAPPY!!!
5/16/2026
Jonathan M. VERIFIED CUSTOMER
Tim is the best you got! You can definitely tell when he is given a well deserved off day. Tim made sure to address me by name make clear eye contact provide clear instruction and I’d trust his recommendations over all. Unfortunately his service skills and professionalism is not always shared with the entire staff. Having to wait an hour outside my work is extremely dangerous and had me uneasy and clear communication between management with porters and pick up drivers needs work. Tim was ready to personally pick me up which was only down the street but still shows his commitment. Thank you Tim. I hope your team grows to be half as committed to your clients as you are.
5/15/2026
Robert R. VERIFIED CUSTOMER
Wonderful customer service from start to finish. Absolutely wonderful. Thank you for making me feel welcomed and valued. You represent your company at its best.
5/15/2026
Clyde N. VERIFIED CUSTOMER
I've always received good quality service. This is my second vehicle from your dealership. Always appreciate.
5/15/2026
Regina B. VERIFIED CUSTOMER
Thank you Alex for a job well done ????
5/15/2026
Roy W. VERIFIED CUSTOMER
Professional, detailed, and efficient.
5/15/2026
Rita J. VERIFIED CUSTOMER
My question about possible sensor issues in regards to the oil light not ever coming on when the dipstick showed no oil on it and also the question about my seatbelt alarm on the front passenger side that no longer alarms. I brought both those issues up with Angela and when I picked up the car, there was nothing on the paperwork about those questions nor that that those issues were addressed I will take it up next time when I get the car in there again at 1000 miles to evaluate oil consumption.
5/15/2026
Angel H. VERIFIED CUSTOMER
Alex always does a great job communicating, explaining in perfect detail the work being performed. The Hyundai company not so good. But Alex is amazing. He goes above and beyond, i wish hyundai had cars as reliable as alex. We also have referred alex to our own family members. Thank you , alex for making this nightmare of a car less of a nightmare
5/15/2026
Mark G. VERIFIED CUSTOMER
She was on the ball and got it done.
5/15/2026
Ann G. VERIFIED CUSTOMER
The service on my vehicle was good and I do like my Palisade but I was disappointed that I wasn’t reminded until I came to pick my car up that you charge a service fee when a credit card is used to pay the bill. I did not have a check with me and I don’t have a debit card. I will keep this in mind for future maintenance needed on my car and possibly look elsewhere to have the work done on my car.