Alex was personable, responsive, professional, and knowledgeable. Working with him was GREAT and I hope he’s my lead in the future.
3/27/2026
Nancy S. VERIFIED CUSTOMER
Alex Rogol is great!
3/27/2026
Jennifer J. VERIFIED CUSTOMER
Tim did a great job and talk me through the process!
3/27/2026
Sheryl S. VERIFIED CUSTOMER
Tim is always great
Service is wonderful
3/27/2026
Marvin And. VERIFIED CUSTOMER
OUTSTANDING !!!
3/26/2026
Vickie J. VERIFIED CUSTOMER
As always I trust Tim in what he is telling me is needed for my vehicle. I always feel he has my safety in mind when he is answering my questions or explaining the recommendation that need to be done according to the mileage on my car. He is always truthful and very respectful.
3/26/2026
Matt C. VERIFIED CUSTOMER
Great service, great customer representative, comfortable waiting area, I was seen early, completed early, and the digital review was easy. The carwash was a nice touch. Thank you!
3/26/2026
Daniel C. VERIFIED CUSTOMER
The service that I received from Tim McCarthy was a very pleasant one and I think he did an awesome job expanding what the service was about I would seek his experience that he offered A+
3/26/2026
David D. VERIFIED CUSTOMER
Tim alway treats me great. He’s the reason I continue to bring my car to you for 20 plus years. He’s a great asset to your company
3/26/2026
Samuel B. VERIFIED CUSTOMER
Angela was a great communicator and super friendly. Keep her around, I've had horrible experience with service advisors. my dad was a mechanic at a dealership and they constantly had issues finding good people so treat her well
3/25/2026
Jacqueline S. VERIFIED CUSTOMER
Tim always delivers as promised
3/25/2026
Andrew C. VERIFIED CUSTOMER
Acacia always does a great job. Thanks again!
3/25/2026
Anne D. VERIFIED CUSTOMER
Our AC doesn't work now and it was working great before we dropped it off.
3/25/2026
Kathleen S. VERIFIED CUSTOMER
We have been bringing our cars to Tim McCarthy since day one! He is caring and gives you his all. He knows his customers by their first names and his knowledge of the cars is outstanding. He is what keeps us coming to Suntrip for service on our cars.
3/25/2026
Nathan B. VERIFIED CUSTOMER
Angela kept me updated daily on the progress. I'm thankful she was able to use my warranty to correct the issue with my camera.
3/25/2026
Timothy I. VERIFIED CUSTOMER
Angela was a tremendous help.
3/25/2026
Ricky S. VERIFIED CUSTOMER
Tim was very efficient , explaining every detail of the recall fix, helping to arrange a car and keeping me posted on the repair. Very professional. 5 star performance. Thank you.
3/25/2026
Ronald M. VERIFIED CUSTOMER
Everything was going smoothly until I picked it up. When I parked my truck in the drive I notice oil on the ground. Now I have several oil spots. Not because it was leaking after a transmission replacement but because oil was left in the bottom cover and it leaked out. This is not what I would of expected from a dealer mechanic who should have known better then to not clean up his mess.
This was not the first time I had an incident with this dealer. I dropped my truck off for its first oil change and they keep it two days.
3/24/2026
Jae O. VERIFIED CUSTOMER
Acacia was absolutely amazing and communicated the process and care of my car professionally. She won Suntrup my future business.
3/24/2026
Robert C. VERIFIED CUSTOMER
Tim McCarthy is reliable and upfront with services needed and costs. He takes time to explain the service needed and answers any questions !