Tim is great and always provides exceptional service on our vehicles. He is friendly and polite and goes above and beyond with communications and making sure everything is done correctly and promptly.
5/7/2026
Jennifer B. VERIFIED CUSTOMER
Thanks to the team Very much appreciated all the help
5/7/2026
Cathy A. VERIFIED CUSTOMER
Acacia was great, they let me know what was going on with my car and answered our questions
5/7/2026
Kim P. VERIFIED CUSTOMER
Tim is the friendliest and my favorite choice when bringing my car in fo service. Always request him!
5/7/2026
Gary M. VERIFIED CUSTOMER
If I don't reply to the survey, it isn't because service was bad. I just don't like follow up surveys. Acacia did a fine job.
5/7/2026
Kim A. VERIFIED CUSTOMER
Great service. He even corrected a recall on the front seat belts, that we didn’t know anything about. He kept me appraised of how everything was going, and was very friendly
5/7/2026
Christine V. VERIFIED CUSTOMER
The reason we have gotten multiple cars from you is because of Tim McCarthy
5/7/2026
Otis S. VERIFIED CUSTOMER
Completely satisfied with my service as always
5/6/2026
Matthew M. VERIFIED CUSTOMER
Service department did a great job determining what was causing the error codes on my ioniq 5. Hopefully the sales department remembers to remove the GPS tracking devices prior to selling future ioniq vehicles.
5/6/2026
Donna A. VERIFIED CUSTOMER
Very kind and helpful
5/6/2026
William C. VERIFIED CUSTOMER
Angela was professional and handled that part of the service experience perfectly.
5/6/2026
Amber K. VERIFIED CUSTOMER
Kayley was awesome as always! She is so helpful and even remembered that my horn was still under warranty- she is such an asset to your service department.
5/6/2026
Tyler Z. VERIFIED CUSTOMER
Everything was seamless as always! Will be back
5/6/2026
Jacob F. VERIFIED CUSTOMER
They're able to help out suntrup Kia, by squeezing me in at the end of the day to Make sure that everything worked out for me. I appreciate all of you
5/6/2026
Gary E. VERIFIED CUSTOMER
Tim is always the best
5/6/2026
Jerryami S. VERIFIED CUSTOMER
The deceptive pricing needs to stop if they see an oil change is $79. It needs to be $79 and that’s it. Nothing on top of that no shop fee fees that should be included in the price told otherwise that’s not the price of an oil change. I don’t like that but I can go up the street to Valvoline and they do the exact same service you guys do and I can get it for 2/3 of the cost.
5/6/2026
Jeffrey E. VERIFIED CUSTOMER
I enjoy working with Tim. He is courteous and always helpful with answering my questions.
5/5/2026
Danny B. VERIFIED CUSTOMER
I didn’t come for a run down on repairs I should get. Just recalls which weren’t even that important to me. In addition, the service man I n spoke with on the phone should have changed my appointment to waiting for the work instead of dropping the car off which from the argument I had with Kayley clearly wasn’t done. Otherwise I didn’t mind waiting 3 hours but it was beginning to feel like it might be longer. When I asked how much longer I was told she didn’t know. I said to stop the recalls wherever they were at and Kayley told me it didn’t work that way. I signed papers for all the recalls. It appears to me that service personnel are told to get as much work/sales as possible. While sitting in the waiting area I overheard work being agreed to that I personally wouldn’t have accepted but of course I live in a different world.
5/5/2026
Jimmie G. VERIFIED CUSTOMER
Excellent customer service. Tim is a true professional.
5/5/2026
Joann F. VERIFIED CUSTOMER
Alex was professional and kept me updated. He also worked w my service completion timelines.
And an aside, I also REALLY appreciated the shuttle service. Both drivers were professional and contributed to making this a great experience overall.