Tim always goes the extra mile to explain everything and takes the time to answer any questions you might have.
3/3/2026
Thomas V. VERIFIED CUSTOMER
Tim is someone I trust totally. He has my complete confidence in your service department. Tim brings that confidence. He listens and makes me feel at easy all the time. Great person and glad I get to know And work with him. Thank you Mr. Tim.
3/3/2026
Ronald A. VERIFIED CUSTOMER
Tim is superb at providing timely and excellent service.
3/3/2026
Michael B. VERIFIED CUSTOMER
Very nice experience!
3/2/2026
Candi P. VERIFIED CUSTOMER
Approximately two weeks ago, I brought my vehicle in for brake service, which cost approximately $600. Prior to this service, my vehicle was not making any squealing or unusual noises. Immediately after picking up my vehicle, I began noticing a squealing sound. Initially, I assumed this may have been normal with new brake components. However, the noise persisted.
Due to a recent death in my family, I was unable to return immediately, but I did contact the dealership to report the issue and scheduled a follow-up appointment. At that visit, I was informed there was “tire shine on the rotors” and that I would be charged for cleaning them. I want to clearly state that I had not taken my vehicle to a car wash or applied any products to the tires or wheels since picking it up from service. Therefore, I question how such contamination would have occurred after leaving your facility.
Additionally, I was informed that the noise may be related to the struts, yet I was told your dealership is no longer Genesis certified and could not address that concern. I was advised to seek service elsewhere and to address it before reaching 60,000 miles.
3/2/2026
Melody R. VERIFIED CUSTOMER
Alex did okay, however my car is still never fixed every single time I go in there. I have now been told to go to another dealership for a second opinion. I am never buying another Hyundai again after this experience.
3/2/2026
Cynthia T. VERIFIED CUSTOMER
Tim is always on point! The true definition of customer service!
2/28/2026
Robyn W. VERIFIED CUSTOMER
I love working with her! Thank you for great customer service and always working with me!
2/28/2026
Nigora B. VERIFIED CUSTOMER
Thank you! I’m so happy to being a customer of Hyundai Suntrup South location, they are amazing people. Dealership and service people, they are all great people!
2/28/2026
Daniel P. VERIFIED CUSTOMER
Have always been pleased with the assistance I receive from Tim.
2/28/2026
Troy J. VERIFIED CUSTOMER
Tim went above and beyond to resolve my issue, and I couldn't be more pleased with his exceptionally high level of customer service
2/28/2026
Ruth L. VERIFIED CUSTOMER
Excellent customer service. The service department went above and beyond to help me with my car.
2/28/2026
Linsey T. VERIFIED CUSTOMER
Tim was very helpful and went above and beyond for me. Thanks, Tim!
2/28/2026
Christina W. VERIFIED CUSTOMER
Perfect service
2/28/2026
Portland S. VERIFIED CUSTOMER
Everybody was friendly and really nice and I enjoy the atmosphere and all that Thank you all
2/28/2026
Donald C. VERIFIED CUSTOMER
Car running great.
Customer service good except rep was out sick 2 days and does not appear anyone was covering for her. Frustrating that nobody got back to me on vehicle status until she returned.
When she was there service was great and well communicated
2/28/2026
Andrew T. VERIFIED CUSTOMER
I wasn’t entirely sure where to go - rental return or service cashier. When I went to return the rental car nobody was there so I tried calling the number on my paperwork but they didn’t give an option for Hyundai - maybe Ford & Nissan? Think another extension needs to be added? Thanks.
2/27/2026
Megan K. VERIFIED CUSTOMER
He was so friendly and easy to communicate w. THANK YOU!!
2/27/2026
Mudassar I. VERIFIED CUSTOMER
all team was nice and good and they take care very well but Tim Mccarthy he is very genuine i really appreciate him