I was very satisfied with Tim's assistance and helping us get our car fixed asap.
4/12/2026
Donna F. VERIFIED CUSTOMER
Angela was great. Very professional and nice. This issue I have is my 3rd row left seat will not fold down. The other 3rd and 2nd seats are working fine.
4/11/2026
Patrick B. VERIFIED CUSTOMER
I appreciated Suntrup for allowing me to useca non oem part. Using it and the 15% coupon saved me a700 dollars. Thank you.
4/11/2026
Megan H. VERIFIED CUSTOMER
She was great!
4/11/2026
Crystal W. VERIFIED CUSTOMER
Unmatched customer service . Great experience. Austin is an amazing asset to your company. Job well done
4/11/2026
Kathleen S. VERIFIED CUSTOMER
Alex and Tim in the Service Department were very informative and kept me updated.
4/11/2026
Marlene W. VERIFIED CUSTOMER
Very pleased with excellent service I received.
4/11/2026
Kelly R. VERIFIED CUSTOMER
Angela did a wonderful job, got me taken care of and out quick.
The downfall was the porters...both had headphones/ ear buds in and I had to repeat myself twice so they could understand what I was saying, uniforms might be nice because neither was dressed professionally. Lastly, as I was getting ready to leave a different porter blocked me in and was annoyed that he had to move so I could get out.
4/11/2026
George D. VERIFIED CUSTOMER
Out of 5 Stars Acacia was 5+. Fantastic as always!
4/10/2026
Laura H. VERIFIED CUSTOMER
Tim is amazing. We trust him completely. We wouldn’t go anywhere else.
4/10/2026
Larry W. VERIFIED CUSTOMER
Tim did an exceptional job of keeping me in the loop about what they were doing in troubleshooting my new vehicle. Having my new vehicle with about 4700 miles on it towed to a dealership was not an enjoyable experience. We had to rent a vehicle to get home to Iowa where we live. Tim did an exceptional job of guiding us through this whole process and assuring us that he would take care of us. He’s a good man and he’s sincere and caring.
Larry W
4/10/2026
Sharon K. VERIFIED CUSTOMER
Austin work very hard he a awesome person
4/10/2026
Helen A. VERIFIED CUSTOMER
My service rep was very sweet and helpful
4/10/2026
Leslie S. VERIFIED CUSTOMER
I have no problem with the service provided. However, I thought nearly $400 to replace four spark plugs was excessive. I will not likely bring my car back to Suntrup for service.
4/10/2026
Edward I. VERIFIED CUSTOMER
Helpful, fast and professional
4/10/2026
Caroline E. VERIFIED CUSTOMER
The problem started in the parts department and unfortunately Alex did not double check when I asked him too. Unfortunately that was because another service agent told him it was the right part. It was not. From my first phone call to multiple follow ups I stated I wanted a 1 1/4 inch tow receiver. They still ordered a two inch and installed it. In the upside Alex honored the Hyundai internet hitch purchase with install price. This was because no one advised me of the install cost. Alex was not the problem. It was the parties prior to the him.
4/10/2026
Ian H. VERIFIED CUSTOMER
Thank you so much Acacia and Suntrup.
We love working with you. Truly, we love bringing our vehicle here, and will continue to do so even from Atlanta, Georgia, because of the customer service you provide.
Thank you so much!
Ian & Liz
4/10/2026
David K. VERIFIED CUSTOMER
A job well. Extraordinary human relationship. skills displayed by Alex .
4/9/2026
Adrianne C. VERIFIED CUSTOMER
Austin was very helpful.
4/9/2026
Piotr W. VERIFIED CUSTOMER
3hr for a routine oil change and tire rotation. During scheduling was told it would be no more than 2hr.