Tim is behind an amazing advisor always very insightful and looking out for the customer. He is to the point and very trustworthy!
4/8/2026
Richard D. VERIFIED CUSTOMER
Tim and the service team were excellent.
4/8/2026
Charles G. VERIFIED CUSTOMER
Theresa coordinated with Tim M. (my usual service tech) and did a great job!
4/7/2026
Michael H. VERIFIED CUSTOMER
Theresa was very helpful in every conceivable way.
4/7/2026
James C. VERIFIED CUSTOMER
Angela was very pleasant and accommodating and clear with communication.
4/7/2026
Mavin Z. VERIFIED CUSTOMER
Gracias buen trabajo son muy profesionales
4/7/2026
Gary A. VERIFIED CUSTOMER
I am completely dissatisfied. I feel like a number here. For the past five or six visits I like to worry, I have felt unhappy with this service department. My vehicle spends too much time there beyond what has been promised,and there is a lack of communication.
4/7/2026
Vicky M. VERIFIED CUSTOMER
Angela & every person at Suntrup was polite & professional. My vehicle was completed in a timely manner, I was given the full report on the free inspection & my vehicle was cleaned when I picked it up!
I couldn’t be happier about the service at Suntrup. 5 out of 5 stars.
4/7/2026
Vincent K. VERIFIED CUSTOMER
Service was fast and service writer was courteous
4/7/2026
Kelwyn H. VERIFIED CUSTOMER
Very professional and helpful and nice
4/7/2026
Douglas W. VERIFIED CUSTOMER
In general things were good. However the service was not entered in blue link so I keep getting annoying messages about service overdue on my car and phone.
4/6/2026
Jimmy K. VERIFIED CUSTOMER
The recall was handled professionally and easily
4/6/2026
Pablo A. VERIFIED CUSTOMER
They knew I was coming because of the recalls and you should have enough parts supplies to fix your clients cars. They messed up with my work and now I have to stop going to work for a second day when you guys get the parts. This is not a good customer service.
4/6/2026
Lenora M. VERIFIED CUSTOMER
Austin took good care of my Infiniti and all of my concerns. He was professional and knowledgeable about the services needed. I appreciated having a good experience during this process. LM 4/06/26
4/6/2026
Agustina G. VERIFIED CUSTOMER
Check engine line came on 24 hours after being serviced.
4/4/2026
Tyler Z. VERIFIED CUSTOMER
Everything was super smooth and friendly! I loved the texting feature with Acacia, who was very helpful and answered any question I had!
I liked the video updates explaining and showing what was wrong and happening with my vehicle. I will be back.
4/4/2026
Lauren M. VERIFIED CUSTOMER
I shouldn’t have to have a hand written post-it note attached to my dashboard that I need to have my granddaughter’s car seat resecured. I should have been told upfront that they wouldn’t reinstall the seat after they took it out to do the seat belt recall. I didn’t put it in my car so I don’t know how to reinstall. I would have removed it if I had known upfront so I would know how to reinstall. Tim didn’t say anything to me when we were chatting. I sent a text with a pic when I saw the post-it note, of course he can’t receive it. Only then did he apologize for the inconvenience when I told him what the post-it said via text not a phone call.
4/4/2026
Anne L. VERIFIED CUSTOMER
Great service, thank you!
4/4/2026
Ryan H. VERIFIED CUSTOMER
Even though it was a little longer than expected,your team made the experience a pleasant one