OUTSTANDING is a totally insufficient descriptor when evaluating Tim McCarthy.
6/3/2026
Becki M. VERIFIED CUSTOMER
Thank you so much for your help and taking care of my tire!
6/3/2026
Jojo S. VERIFIED CUSTOMER
Everything was great. Just complaining about the $1.48 sticker charge. Seems silly
6/3/2026
William R. VERIFIED CUSTOMER
Great work and great service
6/3/2026
Elizabeth H. VERIFIED CUSTOMER
Would recommend Alex Rodriguez and Kayley Dickson
6/3/2026
Lynn V. VERIFIED CUSTOMER
Suntrup Hyundai Service department is the best!!! Working with Kayley is always easy. She communicates clearly and is great at keeping me up to date while my car is with them.
6/2/2026
Chad C. VERIFIED CUSTOMER
Waiting too long after I was told it was ready. Found out after after 20 minutes of waiting that they were cleaning my car. I was pressed for time so i would have liked to have been given the choice of waiting to have it cleaned or receiving it as is. I missed my next appt because of this unexpected delay
6/2/2026
Colin C. VERIFIED CUSTOMER
I’ve worked with Tim recently on some unfortunate situations, but he has been very professional and accommodating. He does a great job and goes above and beyond. It’s amazing with how busy he is, but he always maintains a great attitude and polite demeanor.
6/2/2026
Cory K. VERIFIED CUSTOMER
Excellent service, friendly staff, and a great waiting area. Thanks!
6/2/2026
Craig S. VERIFIED CUSTOMER
Fast and reliable service. No issues at all. I would recommend to a friend.
6/2/2026
Safija P. VERIFIED CUSTOMER
Tim is the BEST!!!! I don’t want to work with anyone else.
6/2/2026
Larry A. VERIFIED CUSTOMER
At that location only
6/2/2026
Janice M. VERIFIED CUSTOMER
My check engine light was not on when I dropped it off but was on when I picked it up
6/2/2026
Jennefer T. VERIFIED CUSTOMER
Angela was helpful and efficient
6/2/2026
Mary A. VERIFIED CUSTOMER
Tim was very helpful in getting my car back to me promptly after an issue (under warranty) arises after my initial service! Much appreciated!
Thank you
6/2/2026
Olabisi O. VERIFIED CUSTOMER
That's fine. Alex is knowledgeable and always ready to assist.
5/30/2026
Mike Z. VERIFIED CUSTOMER
Problem is still not fixed after almost a year. The parking brake is too tight and still does not stop car from rolling back. Also the day I picked up my car there was a break burnt smell. I spent a lot of money for new rear brakes, calipers, rotors and parking brake assembly at Suntrup.This is the 4th time at Suntrup for this recurring problem. Each time I am told it is fixed.I have not received satisfaction and the car is unsafe parked on a slight incline.
I want to elevate this to the service manager for a formal complaint. I will be contacting Suntrup to schedule a meeting.
Mike Z
5/30/2026
Michael T. VERIFIED CUSTOMER
Despite bringing it in and nothing done I found out that if I raise the seat to a comfortable level it no longer sees me so I experimented and now sit much further back and much lower than desired but I fit and it sees me. That said if I can see the camera why cannot it see me?
5/30/2026
Charles B. VERIFIED CUSTOMER
Tim in service was excellent in helping me and keeping me informed. As always service department outstanding.
5/30/2026
Elsa W. VERIFIED CUSTOMER
I need to know when my car will be scheduled for the warranty work on the paint chipping. Please call me or my husband Brad Williams-Elsa W