Angela was professional and handled that part of the service experience perfectly.
5/6/2026
Amber K. VERIFIED CUSTOMER
Kayley was awesome as always! She is so helpful and even remembered that my horn was still under warranty- she is such an asset to your service department.
5/6/2026
Tyler Z. VERIFIED CUSTOMER
Everything was seamless as always! Will be back
5/6/2026
Jacob F. VERIFIED CUSTOMER
They're able to help out suntrup Kia, by squeezing me in at the end of the day to Make sure that everything worked out for me. I appreciate all of you
5/6/2026
Gary E. VERIFIED CUSTOMER
Tim is always the best
5/6/2026
Jerryami S. VERIFIED CUSTOMER
The deceptive pricing needs to stop if they see an oil change is $79. It needs to be $79 and that’s it. Nothing on top of that no shop fee fees that should be included in the price told otherwise that’s not the price of an oil change. I don’t like that but I can go up the street to Valvoline and they do the exact same service you guys do and I can get it for 2/3 of the cost.
5/6/2026
Jeffrey E. VERIFIED CUSTOMER
I enjoy working with Tim. He is courteous and always helpful with answering my questions.
5/5/2026
Danny B. VERIFIED CUSTOMER
I didn’t come for a run down on repairs I should get. Just recalls which weren’t even that important to me. In addition, the service man I n spoke with on the phone should have changed my appointment to waiting for the work instead of dropping the car off which from the argument I had with Kayley clearly wasn’t done. Otherwise I didn’t mind waiting 3 hours but it was beginning to feel like it might be longer. When I asked how much longer I was told she didn’t know. I said to stop the recalls wherever they were at and Kayley told me it didn’t work that way. I signed papers for all the recalls. It appears to me that service personnel are told to get as much work/sales as possible. While sitting in the waiting area I overheard work being agreed to that I personally wouldn’t have accepted but of course I live in a different world.
5/5/2026
Jimmie G. VERIFIED CUSTOMER
Excellent customer service. Tim is a true professional.
5/5/2026
Joann F. VERIFIED CUSTOMER
Alex was professional and kept me updated. He also worked w my service completion timelines.
And an aside, I also REALLY appreciated the shuttle service. Both drivers were professional and contributed to making this a great experience overall.
5/5/2026
Donald C. VERIFIED CUSTOMER
Tim was very helpful and patient with me and he explained everything I needed to know about my car.
5/5/2026
Frank O. VERIFIED CUSTOMER
Alex has always been a great guy. His character and communication skills is top notch. Keep it up brother.- Frank
5/4/2026
Gerald P. VERIFIED CUSTOMER
Work was successfully completed. I was updated on progress.
5/2/2026
Jacqueline S. VERIFIED CUSTOMER
We always trust Tim to provide us the most reliable service.
5/2/2026
Zachery D. VERIFIED CUSTOMER
Very nice, quick responses, and got the job done.
5/2/2026
Andrew K. VERIFIED CUSTOMER
Fantastic experience.
5/1/2026
Rhyanna B. VERIFIED CUSTOMER
I really appreciated all of the communication through my service. All communication was very pleasant and helpful.
5/1/2026
Katrina O. VERIFIED CUSTOMER
He was very nice and listened to all the things I said I wanted and made sure the job was done in a timely manner