Tim is perhaps the best customer service person I’ve ever worked with in any context. The man should teach.
5/8/2026
Michael B. VERIFIED CUSTOMER
Tim is awesome
5/8/2026
Charles J. VERIFIED CUSTOMER
She greeted me immediately and took care of all of my questions in a friendly and professional manner. She was great.
5/8/2026
Edward W. VERIFIED CUSTOMER
Maybe a quick oil change spot instead of waiting an hour
5/8/2026
Gerald V. VERIFIED CUSTOMER
I think I have an oil leak from a simple oil change. We shall see. If so you will hear from me.
Other than that no issues.
5/8/2026
Pat M. VERIFIED CUSTOMER
Kayley is the best 1000 stars
5/8/2026
Robyn W. VERIFIED CUSTOMER
Thank you for the great service! It was exceptional visit! I really appreciate the shuttle getting my kids to school. Thank you
5/8/2026
Laura H. VERIFIED CUSTOMER
I have always received excellent service since my purchase in 2023. I will continue to support Suntrup Hyundai with my care care. My loan been paid since 2025. Now I'm enjoying my Elantra without the car note. I constantly refer people to purchase a vehicle with you all any chance I get.
5/8/2026
Scott T. VERIFIED CUSTOMER
I appreciate Alex’s commitment to getting our car taken care of and staying in touch throughout the process. You could make his job easier by engaging more body shops to work through back long of paint necessities. He did the best with his options for sure. Thanks for your help, Alex!
5/7/2026
Carla O. VERIFIED CUSTOMER
Purchased a new car with a paint issue took 5 weeks to get my car back in to get the paint fixed at which time I was told that they had an appointment with the body shop I took it in on a Wednesday on Monday had been done yet finally on Tuesday they did the work and I got it back on Wednesday meanwhile I had an economy card to drive which my handicapped brother could not use I was not happy that my car sat there for 4 days while they did nothing and I could have been driving it. Overall the car came out nice the paint problem is fixed and the problem was resolved but with but not without issues. I also called and left messages numerous times never got called back had to go to the dealership twice to see the status of my car in my opinion that's not customer service
5/7/2026
Howard L. VERIFIED CUSTOMER
Kaylee was very helpful and answered all my questions politely. My only problem was trying to reach the service Dept. I am old school and not good with all the computer way of interacting with people. I am a face - to - face person or actually speaking to a person. I do not carry my phone around and look at it constantly, so it is frustrating for me at times. This is not a reflection on the service to my car. This is a reflection of the difficulty reaching you on your phone system. Also you should update the phone number on your Map listing on the GPS app. It says the phone is not valid.
5/7/2026
Kathleen H. VERIFIED CUSTOMER
Tim is great and always provides exceptional service on our vehicles. He is friendly and polite and goes above and beyond with communications and making sure everything is done correctly and promptly.
5/7/2026
Jennifer B. VERIFIED CUSTOMER
Thanks to the team Very much appreciated all the help
5/7/2026
Cathy A. VERIFIED CUSTOMER
Acacia was great, they let me know what was going on with my car and answered our questions
5/7/2026
Kim P. VERIFIED CUSTOMER
Tim is the friendliest and my favorite choice when bringing my car in fo service. Always request him!
5/7/2026
Gary M. VERIFIED CUSTOMER
If I don't reply to the survey, it isn't because service was bad. I just don't like follow up surveys. Acacia did a fine job.
5/7/2026
Kim A. VERIFIED CUSTOMER
Great service. He even corrected a recall on the front seat belts, that we didn’t know anything about. He kept me appraised of how everything was going, and was very friendly
5/7/2026
Christine V. VERIFIED CUSTOMER
The reason we have gotten multiple cars from you is because of Tim McCarthy
5/7/2026
Otis S. VERIFIED CUSTOMER
Completely satisfied with my service as always
5/6/2026
Matthew M. VERIFIED CUSTOMER
Service department did a great job determining what was causing the error codes on my ioniq 5. Hopefully the sales department remembers to remove the GPS tracking devices prior to selling future ioniq vehicles.