Suntrup Hyundai Auto Repair Service

When I got home after receiving my vehicle after the service was completed I noticed a small ding dent in my passenger side door that was not there before I checked my vehicle in.

The team did a good job communicating what was going on.

mind blowing service time was very and very responsible he was keep on updating me on every time and every day

Once we figured out what was wrong, it was handled without any problems! Thanks.

I wanted to thank Tim McCarthy for getting all the work done that was needed and keeping me updated throughout the day.

Prompt and friendly. Thanks

Kayley is FANTASTIC!! She kept me up to date on how things were going, and she helped me find a replacement for the lock cover on our luggage rack. Kayley made me feel at home, and was SUPER to work with. She’s a GREAT representative for Suntrup Hyundai.

Great service on my car and customer service. Very satisfied. Thank you.

I was forced to drop my car off when I wanted an appointment. I requested a car wash and my car was delivered without being washed. However Kaley was very nice.

Tim was great, he was very professional. He went the extra mile in taking of the issue with my car. He is a valuable member of your service department.

Tim is an excellent advisor. He is the reason why my mom and I purchase Hyundai’s from Suntrup.

Shes great 10/10 give a promotion or an extra day off or somethin hook her up

Everything was fine.

We got there early and they took us right then and our associate was very nice

Austin was great but the cost was ridiculous.

Tim communicated well with us on the progress of the repairs.

Angela was very very nice. Unfortunately when my oil change was finished I was not told by her verbally that I needed immediate attention to get an alignment and air filters changed. I happened to noitice it on a previous video text that I happened to open. If I did not open it I would never have known I needed it. She never told me that when the she called to say the car is ready. I tried to call her back to ask her if it does need an alignment and it is virtually impossible to call a representative in your service department. All you can do is leave a message. So I had to drive over from my home 5 miles away just to find her and and to ask about the alignment. I got the alignment done, and then had to drive home and wait for it. It cost me $250! She was wonderfully nice but the communication system in your service department is awful. There is no way to get a hold of anyone in the service and ask a question like this such as does my alignment really need to be done and does air filters really need to be changed. It is beyond frustrating. Add to that you're charging 2.5% for using a credit card and such big purchases I am trying to find another place to have my service done. Your lack of an ability to contact anyone in service resulted in me have to drive just to find someone just to ask. There has to be a better way. It cost me $250, an extra hour to drive to talk to someone all because I was not told I needed immediate attention. PLEASE GET A SYSTEM TO COMMUNICATE WITH YOUR ADVISORS DIRECTLY.

Acacia was on top of the job and made sure everything was done correctly. Thank you and be assured I will be back. Great service and all of the employees that I came into contact with were helpful and courteous.

You guys did a great job, I know it was a really weird issue to have in the first 2k miles and I appreciate that you just replaced the whole head unit when it wasn't able to be pinpointed.

I especially appreciate that Nick found the cracked oil pan. We have been adding oil more often than we like lately and hope that this solves that issue. Kayley was helpful and figured out which coupon was most appropriate in lowering our expense. Also, Michelle actually called me after I left the premises to let me know I had forgotten my water cup! Good team!