Future Kia of Clovis Auto Repair Service

Yesterday, June 24th I took my car to your Kia dealer to have the 40,000 mile service, and I requested to Flaco to have my Kia Telluride doors checked out-due to sagging. He inspected the doors and agreed that 3 of them were not closing properly. When I received the text message informing the car was ready, I called the number he had provided and left him a message asking… if they have also checked the doors. Since there was no call back, I went to pick up the car and asked the same question. The gentleman that helped out was very polite and told me to wait for Flaco to get an answer because he was with a customer and was talking with another staff member. The gentleman helping me asked Flaco about the doors and said that my car was out of warranty for the door problem, and to take it to an auto body shop. I asked el Flaco if he would write the door’s request in the receipt, because I was going to call Kia’s customer service. I felt no one was interested in dealing with my door problem. I felt the ****, but he wrote another document for me, mentioning only one of the doors, and that he had advised me “maintenance” and asked me to sign the paper. I called Kia customer service today and they informed me I needed to take my car to the dealership, because I the Telluride has 5 years or 60,000 miles warranty for that type of problem. I told the customer service that I said this exactly to the Clovis dealership and then what I was told by them.

It was my first time using your service dept and I was very impressed with Rouben’s friendliness and professionalism. I will definitely return.

Ruben was very helpful and very considerate

Eric was patient and understanding. Given the technical difficulties that were apparent, he was able to professionally adapt to the challenges with ease. Kia is very lucky to have a representative like Eric.

Giovanni was friendly and polite and arranged my service with competence and skill. I was completely comfortable and confident that my car would be well cared for.

Great job on Monday June 23

Great service very friendly went above and beyond

Friendly and professional

It was done fast and efficiently and Ruben gave awesome customer service and would more than likely do business in future thank you

Excellent service, very knowledgeable and friendly advisor.

Erick, Rio, and Rouben are amazing! They’re all so friendly, proactive, and kept in touch regularly. I really appreciate all the time and effort they invested to make sure I was well taken care of. :) Great team!

Jacob was very friendly and professional. Excellent service!

He did a great job from start to finish. He was very welcoming and kind and explained things so well to me. I would want to go back to Rouben.

7/10 (Fair) My wife dropped off the car (~7:45 am) and stayed at the dealership for the entirety of the service. The service (tire rotation) was done at the time estimated (~9:15 am). The service attendant greeted her and was friendly and answered her questions. Upon dropping off the car, we received a text that provided an electronic report of the service and video showing the car at the time it arrived for the service. I liked receiving these and reviewing them since I was not there to see everything. She was offered a complimentary wash. The car wash cleaned most of the dirt and stains off the car (there were some small spots left uncleaned on the passenger side of the car). Overall, we are very pleased with the car wash because the last time we came and were offered a complimentary wash, the car did not look like it was washed at all. After the service ended, we received a copy of the invoice. We came in for a tire rotation. The invoice indicated that the car received the service and the cost of the service, both of which easy to identify. We did not receive any information about the tire themselves (i.e., tread wear remaining, etc.), which was quite unfortunate. Also, i received a text message about a multi-inspection report. I clicked on the link and it opened up a webpage. The webpage listed the issues the service tech found with the car, but there was no list or file to view. I'm not sure what this was about. Overall, it was a pleasant experience. The service was done without hiccup and finished at the allotted time. The invoice/report was lacking pertinent information about the tires and there was mention of a multi-inspection report but none to be found.

Thanks Nezo for a professional and efficient as well as curtious service.

Nezo was excellent in every aspect, did a tremendous job of explaining a couple of issues, and went above and beyond to make sure I was fully satisfied. Nezo represents Future Kia as well as anyone can. 5 stars without hesitation!

Rouben did a great job and had a smile while he was helping me!

Very satisfied AAA+ SERVICE

Well done

I asked to have my breaks checked. On the receipt it says nothing about my breaks being checked. The car sounds like something is wrong. It shakes when I turn it on now and it wasn’t reset and still says I need to get my car serviced