Giovanni was very personable and professional. He has very good people skills and was very thorough in explaining the details of what was needed to service my vehicle.
7/2/2025
Nicole L. VERIFIED CUSTOMER
Jacob was friendly and made the service process seamless.
7/2/2025
Brittany K. VERIFIED CUSTOMER
I had an excellent experience at the Kia service department recently, thanks to Nezo. I brought my car in for an issue with the air conditioner and he was able to educate me and get the problem fixed. Look forward to working with him for future needs with my car.
7/2/2025
Yesenia G. VERIFIED CUSTOMER
Thank you
7/2/2025
William S. VERIFIED CUSTOMER
I had an excellent experience with the customer service at Future Kia of Clovis. Eric Stafford was friendly, knowledgeable, and went above and beyond to ensure my needs were met.
7/2/2025
Theresa W. VERIFIED CUSTOMER
Thank you for your kind service
7/2/2025
Michelle Kathryn. VERIFIED CUSTOMER
He was very helpful and really polite. The whole team was great.
7/2/2025
Susan G. VERIFIED CUSTOMER
You wouldn’t believe it if I told you how utterly horrible the entire appointment was (up to and including the promise of an undelivered car wash). I would appreciate a call from a manager. If my phone sends you to messaging, please leave your name and number and I’ll return your call.
Thank you
Susan G
7/1/2025
Estella S. VERIFIED CUSTOMER
Excellent customer service
7/1/2025
Nancy A. VERIFIED CUSTOMER
Eric did an outstanding job! He went out of his way to insure that every aspect of the service was completed in an excellent manner. He is an absolute pleasure to deal with.
7/1/2025
Christopher M. VERIFIED CUSTOMER
Thanks for prompt, friendly service!
7/1/2025
Douglas K. VERIFIED CUSTOMER
Eric was very courteous and efficient. He explained the service agreement and made sure that I was informed.
7/1/2025
Lilia A. VERIFIED CUSTOMER
Waiting time is always too long considering I make an appointment.
7/1/2025
Gerard V. VERIFIED CUSTOMER
I'm still waiting on a part to come in on Wednesday, but I've been very pleased with my service writer Eric. He's definitely an asset to your company.
7/1/2025
Lena I. VERIFIED CUSTOMER
Rouben Eskijian has gone above and beyond his customer service care.
7/1/2025
Isaac B. VERIFIED CUSTOMER
Not sure if my comments went through the first time but Rouben is a great addition to the team. I wa disappointed in the advisor the helped me last time after Louis left (who was also great). I was very happy with Ruben and look forward to working with him in the future
7/1/2025
Seth W. VERIFIED CUSTOMER
He did a great job, very professional
7/1/2025
Alizabeth L. VERIFIED CUSTOMER
Helpful and kind!
7/1/2025
Alissa V. VERIFIED CUSTOMER
This is the second visit for the same issue. Jacob was very helpful and got me into a rental car the first day. He said to give them a day or two to diagnose the issue. I did not receive a call, so I called on the third day and Jacob informed me they could not replicate the issue and had test driven the car. My app showed the car hadn’t left the dealer lot. He said he would follow up with me later that day, or by Friday afternoon. At 4:30 Friday I called and Jacob said they wanted to keep it over the weekend and check it again on Monday. Jacob called me Monday about 11:30 and said the tech had test driven the car a couple of times with no issue so they were closing the file out. My car had not been driven that day as Jacob indicated. He said would call me back in 20 minutes. My app indicated the car was being driven about 10 minutes after that call. Idid not hear back from him. On Tuesday I called, was told Jacob was off and that my file had been closed and I could come and get my car. This is my second visit for this issue since April. Needless to say, I was very disappointed with the service this time, and the fact that this is a new car and it has been in the shop for a total of 13 days with no resolution.
7/1/2025
Christina L. VERIFIED CUSTOMER
Jacob was very kind and helpful, he was very patient and showed great costumer service. He asked me about my day and my weekend plans, great employee!