I asked him I had a Dr. appointment and they did my oil change in a fast and timely matter. Great service
7/11/2025
Julie C. VERIFIED CUSTOMER
The service was great. Your service and mechanic was my miracle. The mechanics found the problem and said it was not invasive or requiring a great deal of effort two wires need to be cleaned! Problem solved!!!
My only suggestion is I wish someone would have called me with a status update or let me know when I dropped off that my July 8th appointment would not be ready until the next day late afternoon. Only because I had to pick up my 3 Grandsons on the 9th and I had to rent a car.
7/11/2025
Silvia S. VERIFIED CUSTOMER
I was there for 2 1/2 hours for an oil change , when I went to check on my vehicle I was told by one technician “ I’m sorry for the long wait but we are overbooked “ my question is/was if you were overbooked then why did Louie set my appointment on that day ? If you’re overbooked then I could have made appointment some other day and not wait two and half hours .
7/10/2025
Baenda K. VERIFIED CUSTOMER
Had recall letter for vehicle,gave all information made appiontion waited one there to be told no.
7/10/2025
Ronald Warren. VERIFIED CUSTOMER
Geo was so very polite & thoughtful! He gave me all the information I needed & let me know as soon as my car was ready. I’d love to have him as my agent every time ????
7/10/2025
Gary A. VERIFIED CUSTOMER
Liked the changes in your service department. Geo was very nolageable and friendly. Looking forward to future business with him. PS, could resend the survey, I mistakenly erased it, Thanks
7/10/2025
Brian O. VERIFIED CUSTOMER
It was a great experience in all aspects. Grading to picking up my car thank you.
7/10/2025
Richard C. VERIFIED CUSTOMER
Everything was great a very good job
7/10/2025
Eric A. VERIFIED CUSTOMER
I waited an hour to get my vehicle after getting a call earlier in the day that my vehicle was done. Staff would pass by me consistently and nonone ever asked if I had been helped or if I was waiting on something. Poor customer service.
7/10/2025
Diane Y. VERIFIED CUSTOMER
Very polite, courteous and helpful! Great experience!
7/10/2025
Christopher W. VERIFIED CUSTOMER
Very nice and efficient. Enjoy doing business with you.
7/10/2025
Sam K. VERIFIED CUSTOMER
None
7/10/2025
Roberta J. VERIFIED CUSTOMER
Jacob was great throughout the process. He was pleasant to deal with and very accurate in the information he shared.
I did notice the windshield was broken, which I think should have been acknowledged.
There was a crack in it already small and completely contained not requiring a fix. The new one will require the windshield to be replaced.
7/9/2025
Dylan R. VERIFIED CUSTOMER
They called me and informed me that I needed to have my oil pan gasket was leaking and I had a warranty that covered it. They quoted me the whole day but got it back to me in under 4 hours.
7/9/2025
Tracee P. VERIFIED CUSTOMER
Geo was kind and respectful and though my initial concern was not able to be duplicated while at Future Kia, Geo went above and beyond to make sure my car and I were cared for.
7/9/2025
Suzanne H. VERIFIED CUSTOMER
Professional and knowledgeable about services
7/9/2025
Alysse M. VERIFIED CUSTOMER
Eric went above and beyond with his great customer service. When explaining everything that would take place to making sure all my concerns were addressed. Thank You
7/8/2025
Gabrielle I. VERIFIED CUSTOMER
I’ve been to three different Kia service departments in the past, but this one truly blew me away. From the moment I arrived, I was greeted so warmly and taken care of right away—no waiting, no confusion. They got me into the system fast, squared away all my info, and even answered my calls on the first ring!
Geovanni offered me refreshments and made me feel valued. I even got a text when my vehicle was ready, which I loved—but what really stood out was he personally went to the waiting room to let me know, and held the door open for me the entire way. That small act of kindness meant a lot.
This was hands down the BEST Kia service experience I’ve ever had—professional, thoughtful, and incredibly kind. Shoutout to the whole team for setting a new standard. I’ll definitely be coming back!
7/8/2025
Sharon P. VERIFIED CUSTOMER
Rouben eskijian is great person to talk to he gets thing done fast