Both Eric and the mechanic,I don't remember his name other than he was the head mechanic, did a phenomenal job. I appreciate the both of them.
6/23/2025
Susan O. VERIFIED CUSTOMER
Very nice employee.
6/22/2025
Richard P. VERIFIED CUSTOMER
took care of problem, set up a loaner car. Kept me informed.
6/22/2025
Christina K. VERIFIED CUSTOMER
I haven't wanted to take my kia into to be serviced because of unusually long waiting periods (at least a 6 month wait previously) to get my car worked on when it has broken down. This time I was helped in less than 1/3 of the time I was told it would take to put in my new engine. Eric was helpful and very accommodating. Thank you
6/22/2025
Cindy L. VERIFIED CUSTOMER
Rouben listened & scheduled my service & handled my vehicle recall with patience and kindness. I am 100% satisfied
6/22/2025
Kenneth H. VERIFIED CUSTOMER
There was a finding on the multi point inspection that I was told would be followed up on. Specifically the CV axle boot leak. My vehicle is under warranty. I was told by service advisor 1975 Eric Martinez that he would follow up with me and to take my vehicle home. I called same day and left a message with Kia service, and also called Erics service phone at ****-****-xxxx with no answer. My appointment was on 6/10. No follow up was done. Customer service called for a request for survey. I informed them the same and was told that they would forward my concern, which i have no confirmation of being completed. Please reach out at ****-****-xxxx kindly. You can also reach me at
6/21/2025
Maria M. VERIFIED CUSTOMER
This job has been pending for nearly 1.5 years, the follow up from Kia of Clovis is awful. This job finally happened due to my consistent follow up and numerous complaints. I was told parts arrived when they never did, took time off work and headed to the dealership only to find out I was lied too…3 times! Awful. I dealt with 5 different people all of whom the new person told me they no longer worked there? Insane experience. This last time I called yea I called again… my parts had been sitting there for 4 weeks - when I say I had to follow up constantly I’m not kidding. My car is finally fixed but should have never taken this long and costed me so much time off work, travel and day care. Next time I’m driving to Selma.
6/21/2025
Jennifer Z. VERIFIED CUSTOMER
My car was completed quickly, I hardly had to wait.
6/21/2025
Timothy G. VERIFIED CUSTOMER
I specifically asked the representative to make sure the reset was done for the service. My vehicle gave me warnings of service for at least a month. I called to confirm it wasn’t time to service because the sticker placed in my car had the correct mileage to service. Within 2 weeks of having my vehicle serviced the warning is back on. Was the service even done or was the reset not completed like I asked.
6/21/2025
D Marcus. VERIFIED CUSTOMER
Eric is the best! He did a phenomenal job, in which I truly enjoyed my visit!
6/21/2025
Ana Marie. VERIFIED CUSTOMER
He went out of his way to answer my questions, and to understand them. He was great.
6/21/2025
Shannon A. VERIFIED CUSTOMER
I’m glad Kia stood behind their warranty.
The work was completed faster than expected. It was nice that Kia provided a rental car.
6/21/2025
Susan S. VERIFIED CUSTOMER
Great service
6/21/2025
Courtney H. VERIFIED CUSTOMER
Awesome person! Everything was made easy and everyone was so nice!
6/20/2025
Curt P. VERIFIED CUSTOMER
Rouben was awesome! He kept me fully informed and updated throughout the repair! His follow through was excellent. Very professional in all manner.
Thank you
Curt P
6/20/2025
Glen D. VERIFIED CUSTOMER
Job well done
6/20/2025
Debra B. VERIFIED CUSTOMER
This group of people are competent, friendly, professional, and provide excellent service overall.
6/20/2025
Kathy C. VERIFIED CUSTOMER
Great Personality
6/20/2025
Joshua A. VERIFIED CUSTOMER
Eric is your best service Rep Don’t ever let him go
6/20/2025
Ronald Richard. VERIFIED CUSTOMER
I tried to make an appointment online. It said each service would cost money but I have paid for the extended service. Then when my car was ready I got a text with a payment link and it stated I had a balance of 261. This is very deceptive and you need to fix this. How many people have paid when they don’t need to. Otherwise the service team was great. Your people are great. Your systems are not.