Ken Seil did everything he could to get this repair completed to make Petersen look good. That why we depend on the dealership to keep our Toyotas in good repair.
5/2/2026
Jacqueline P. VERIFIED CUSTOMER
Exceptional customer service. Thank you!
5/2/2026
Marlene F. VERIFIED CUSTOMER
Excellent service from start to finish.
5/2/2026
Wayne M. VERIFIED CUSTOMER
Alex was very professional and courteous
5/2/2026
Debra P. VERIFIED CUSTOMER
William did an excellent job working with us today.
5/2/2026
Dana S. VERIFIED CUSTOMER
Tanner was great. Personable, professional and efficient
5/2/2026
Jerri J. VERIFIED CUSTOMER
It was a good experience and then I went into the service department to get my car cuz I told me it was ready and I went to one of the desks and the guy was just there on his computer. He wasn't acknowledging me and I'm just standing there. Slightly disappointed in that with his computer. Too busy
5/2/2026
Kathleen K. VERIFIED CUSTOMER
Alex listened when I asked questions, he answered my questions respectfully and treated me with such courtesy. I left Pedersen Toyota with confidence that my Rav was serviced appropriately and appreciation for Alex's courteous communication. Many thanks!
5/2/2026
Steven J. VERIFIED CUSTOMER
Everything very friendly and professional.
Car was ready sooner than the 1.5 hours planned. Thanks
5/2/2026
Donna D. VERIFIED CUSTOMER
Ken was amazing
5/2/2026
Alice B. VERIFIED CUSTOMER
Very helpful
5/2/2026
Adam J. VERIFIED CUSTOMER
I had asked for an oil change, tires and a warrantee claim on my seat and theses were not done and there wasn’t follow-up.
5/1/2026
Gary D. VERIFIED CUSTOMER
Did you receive my feedback?
Gary D
5/1/2026
Kam B. VERIFIED CUSTOMER
Service was efficient and excellent. I always feel my new car is well taken care of. Thank you
5/1/2026
Sharon T. VERIFIED CUSTOMER
Thank you so much Trevor and all of your service people who worked on my car. It drives like new again! I appreciate your help with the squeaky brakes!! Sincerely, Sharon T
5/1/2026
Mark A. VERIFIED CUSTOMER
20K Toyota Care service completed im 30 minutes. Awesome!
4/30/2026
Frederick B. VERIFIED CUSTOMER
He spoke so fast, it was hard to understand what he was saying. My car was driven out to the lot, but no one came to the waiting room to tell me it was ready. I went to the service check in area after 20 minutes and was told he went to lunch. Was I surpose to wait until he returned?? If someone goes to lunch, what is the protocol for getting the cars to the customers? After I returned home, I get a text that my car is ready to pick up, but I only had until 5 pm to pick it up. What?? I waited at the dealership. Questionable customer service.
4/30/2026
Todd W. VERIFIED CUSTOMER
Justin and Brandon (tech) were great. Professional, concise and knowledgeable. I'll be back.
4/30/2026
Joanne M. VERIFIED CUSTOMER
Ken Seil was very helpful when I brought my Prius is for service and an oil change.
4/30/2026
Robert S. VERIFIED CUSTOMER
**** and his team tried their best to solve and correct my complaint about a steering problem that developed after the struts on both axles were replaced by another repair facility in Fort Collins. Their conclusion was that the struts on the front axle were defective,which prevented the steering system from being aligned correctly. The front struts should be replaced by the garage that installed them.**** was very thourgh in his explanation of my options.Your service department deserves 5 gold stars !!