Pedersen Toyota Auto Repair Service

Kyle was quick, efficient and on top of things.

Was very easy to work with and also friendly and courteous/respectful. Would like to work with him again for my next visit.

Tanner was so nice and helpful today. Thank you!

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Service was right in time with updates. My questions were thoroughly answered.

Bill and the service team were friendly and efficient. He kept me updated at every step of service today. I trust the service at Pedersen and am happy to continue being a customer.

I'm waiting for your dealership to contact me concerning the lug nut key that I never received when I purchased the vehicle. I currently have no way to remove the tires.

The service advisor, Ken, was great!! I really appreciated the video covering the multi point inspection. My only concern is that I did not receive a text to tell me the car was complete. 40 to 50 minutes after receiving the video I went to check on the status and it was done. I had the feeling that it was done for a while. I would suggest that there should be a procedure to ensure a text is sent quickly upon completion of the service.

Answered all my questions

Trevor was great (we just texted after having the car towed there), but my experience picking the car up today was definitely disappointing. First of all, I did let 3 different people know over the phone and today in person, that I now own the vehicle, but everything was still in my dad's name, even when I asked for it to be updated. That's not really a big deal, but I would like our service records to reflect what we are having done to the car while we own it. When I arrived to pick it up this morning, my husband dropped me off, and I was standing in front of ****'s terminal/desk for a few minutes, and was not being acknowledged, but watching him on his phone. Granted, he could have been communicating with a customer, but all he needed to do was smile and say, "I'll be right with you." Finally, I asked, "Am I in the right place?" He seemed a little annoyed and said he didn't know what I was there for. I told him I'd had a car serviced yesterday and just wanted to pay and pick it up. He asked what name it was under, and I did tell him it could be Webster (me) or Skyles (my dad). When it turned out to still be under Skyles, I asked again if that could be updated, and he said yes, but handed me paperwork with my dad's name on it. I was also not impressed that the customers have to absorb the credit card fees. That seems pretty greedy for a big business like a dealership where people are paying top dollar for things they could pay less for at smaller shops. I ended up using my debit card, which I never do, because I didn't want to spend an extra hundred dollars to pay with my credit card. I'm in customer service myself, and I know there are always days and interactions that might not be the best representation of what a business or representative strives for, but in the interests of improving your service, I'm taking the time to give you my feedback. My experience today did not make me want to create a lasting relationship with your dealership, and I'm certain that's something anyone who wants to stay in business should want to know.

I've been taking my vehicle to Bill for years. He's always been upfront and honest. I can say, this is really important to me as a female consumer in the car industry. My daughter is now driving my older toyota and she had her first introduction and experience with Bill. It went wonderful and now my daughter knows who to trust as well.

Don’t like the lack of communication. Everything done over text

Kyle greeted me with a smile and communicated Cleary what was going to be done on the car.

I got in and out within an hour. That fit with my changing schedule. Thank you very much!

I have to say, I unfortunately have had to stop in to Pederson Toyota service center on multiple occasions recently and have had to work with multiple advisors and have been disappointed with approach and communication. This is the first time I’m writing feedback! Alex communicated and provided some recommendations. All I ask is that you communicate; much appreciated for taking the time and not showing the stress you guys deal with as a busy service center! Cheers!

The service was excellent

Bill answered all of our questions, he was very professional and knowledgeable.

Always feel respected, service uis completed in reasonable time, service staff are the best

Ken was very helpful and kind

Bill was great and I apologize for not checking my cell phone promptly as the woek had been completed for some period of time before I did see the text. I was very pleased with Bill and the service technicians report!