Pedersen Toyota Auto Repair Service

This was my first time to your facility, and I felt pretty clueless when driving my car into the garage. Nobody asked if I had an appointment or if they could take care of me and I kind of wandered around from person to person until I finally found the person who apparently I was supposed to talk to. I was told that my service would be between an hour and a half and two hours so I had my son come pick me up and then the car was turned around in 20 minutes which would've been great if I had been waiting! So maybe a more realistic timeframe of how long things take would be awesome as well. Lastly, I was handed my keys and told that my car was in the parking lot and that was a fun little Easter egg hunt on its own. Maybe somebody could direct you to where your car is parked and I was also a little shocked that it wasn't given a quick little bath before getting it back.

Great team and communication.

Explained and answered questions. Very polite and friendly. Efficient service

Justin was so helpful and courteous! Ver knowledgeable. I would request him.

Friendly, efficient and quick. Best service in years.

Much better than the experience I had in Denver! Thank you.

Tanner was great to deal with.

No I am not satisfied. In fact I am highly frustrated. I dropped off my truck at 8:45 AM with an anticipated finish time of 1:30 or 2 PM. When I arrived back at the dealership to check the status of my truck, I was told it was going to be another 3-4 hours because there were 4 vehicles ahead of me and they hadn’t even started on my truck due to “being very backed up”. What was the point of appointment time? It’s worse then a doctors office. There was zero communication about the delay and zero consideration for my time. It was absolutely absurd how I was treated.

Ken was attentive to my requests and pleasant.

Alex was fantastic as well as the service experience all together!

Bob was very helpful and professional!

The work did take a little longer than usual, but I appreciate how through the service is and the communication process.

Your guys left an empty bottle of oil pinned under the filter (I assume to catch the oil from the filter when you changed that) Eventually the belt wore right through the bottle and the oil that it had captured was spewed everywhere. On up of that, the bottle was full synthetic. Mine takes regular 5w-30. Did you even put the right oil in it? My God. You're worse than Jiffy lube. That's my last time at over priced Pedersen.

2 hours fir an oil change with an appointment is unacceptable. No apologies no explanation. I have been here getting service for over 20 years. I will not be coming back.

I didn’t appreciate that William seemed displeased that I wanted to do some of the suggested maintenance later rather than immediately. Additionally, when the service people checked my spare tire pressure they failed to return things in my car to the way I had them.

Kenneth and the service team were great at efficiently serving my vehicle and keeping me informed throughout. Kudos to Pedersen Toyota service!

Why have I never received a survey from Pedersen or Toyota corporation about my buying experience at Pedersen or my satisfaction with my Highlander?

Great job

Well, this was a complementary warranty/service visit. The experience was highly unprofessional. My vehicle was not ready when promised and now I am being forced to return for additional work that should’ve been completed during this appointment. Furthermore, Trevor, my service advisor completely ignored several attempts I made to get an update on the vehicle. While I appreciate that this service is covered, my time is valuable. This breakdown in basic communication caused significant disruption to my schedule. This is the second such experience I have experienced with your service department. Six months ago, I had a similar lengthy service visit for a simple oil change with service advisor William Fisher. That oil change took over 2&1/2 hrs with an appointment. It makes me question whether or not the free Toyota care with the purchase of my new 4Runner was worth it. Unfortunately, I will be returning in a few weeks for additional warranty work. And I have one more “free” service remaining on my vehicle. Let’s hope the next two trips to your service department provide an expedited, guaranteed appointment time where my car is prioritized and worked on immediately. And hopefully, if Chris D the service manager addressed my concerns with the service advisor team members there will be communication provided if there are any problems or issues identified during my appointment.

i was quoted 1 to 2 hrs and ended up being 4. i would have not been as upset if i was tild it was going to be a long wait would have gone about my day and come back later or if there was a uodate i know i told you 1 to 2 houra but xyz happened but nothing and it ruined most of my day!!