Ken was very helpful and informative. He is a great addition to Toyota. As well as Keil too. They both made me less worried about my prius.
9/7/2025
Rosemary C. VERIFIED CUSTOMER
Bill was very professional and friendly, I’m very happy with his help
9/6/2025
Courtney R. VERIFIED CUSTOMER
Supposed to call me re: app. for buffing my front headlight covers. :Never got the call.
9/6/2025
Madison N. VERIFIED CUSTOMER
Bob and Steve were so friendly and helpful and knowledgeable. They had to keep my car overnight but communication was solid. I had a very nice experience at Pederson.
9/6/2025
Adrienne M. VERIFIED CUSTOMER
Very little communication about the status of the routine maintenance that I was having done and had made an appointment for weeks in advance. I had an 8:00am appointment and dropped my car off the night before. I had to text multiple times and call to find out if my car was going to take more than one day which was not communicated to me and it was getting late in the day with no information. A little after 5:00pm I received a text saying I needed to come pick up my car by 5:30- luckily I was able to make it in time and get my car
9/6/2025
Elizebeth F. VERIFIED CUSTOMER
I dropped my car off early to my 10am appointment. I was originally quoted about 45 minutes for the work to be done and then when I arrived they said “a couple of hours” ok that’s fine. It didn’t get done until 4:30 and that was after I called twice for an update that I never received and then finally texted saying I needed my car by 4:30 to pick up my daughter as my car has the car seat in it. I feel like my car kept getting pushed to the back of the line and was only worked on when I finally started calling and getting firm. Oh, AND when I called that morning they told me the system had messed up and they didn’t even have my appointment on the books for today.
Everyone was very kind especially Smokey and Trevor.the free uber rides are also appreciated. But I would never go to this location for a paid service given the poor communication and length of time it took. If I had a reasonable estimate when we started I would have handled my day differently .
9/6/2025
David B. VERIFIED CUSTOMER
The advisor said the dealership test drove the car. No you did not. Mileage. Was the same in and out. Let’s hope that what you guys did works out.
9/6/2025
Kate J. VERIFIED CUSTOMER
I had a somewhat confusing experience with my 30000 service of my 4Runner. Kyle told me they would perform a 10000 service. My invoice says 10k. I don’t believe I was charged the cost of a 30k?
Either way, whilst Kyle tried to alleviate any concerns I had I still didn’t feel like it was a seamless experience and left feeling like something wasn’t right
9/6/2025
Terry B. VERIFIED CUSTOMER
William was professional, courteous and prompt. Great customer service.
9/6/2025
Erin O. VERIFIED CUSTOMER
My schedule is incredibly busy. I found a spot to bring my only vehicle in for 3.5 hours only to be told that they did not have the time to fully inspect. While I understand being busy and the complexity of the diagnostic, I don't have many openings in my schedule like this one. Im glad they did a zero charge. However Ive been going here for years and I'm not sure I can return with the notion that it may not be worth the time.
9/6/2025
Henry D. VERIFIED CUSTOMER
Professional service. Ken made me feel like he cared about what I was asking him.
9/6/2025
Steven V. VERIFIED CUSTOMER
Excellent as always!
9/6/2025
Tim R. VERIFIED CUSTOMER
Alex Saunders was the reason I decided to bring my vehicle to your store in the first place. He went out of his way to help me and answered several questions for me and epitomized what I think customer service is. He wasn’t my assigned tech but I wanted to share that with whoever reads this survey. Thanks again Alex
9/6/2025
David W. VERIFIED CUSTOMER
Bob Troutman is wonderful. I request him for all my services. He guides me to what needed to be done and does not upsell. Highly recommended
9/6/2025
Robert E. VERIFIED CUSTOMER
Well done!
9/5/2025
Sarah C. VERIFIED CUSTOMER
Everyone was great! Totally professional and clear communicators.
9/5/2025
Ann A. VERIFIED CUSTOMER
Stated it would be done in 1.5 hours and it was. Likes the text updates as well.
9/5/2025
Britony M. VERIFIED CUSTOMER
The service was great! Everyone was friendly and efficient. They even got me a ride to work and back. I appreciate their professionalism and helpful service!
9/5/2025
John B. VERIFIED CUSTOMER
We have been disappointed in Pederson’s service over the past year, but it was in and out in an hour today. Good job.
9/5/2025
Cheryl L. VERIFIED CUSTOMER
Ken was professional and accurate on time. Helpful with scheduling warranty work