The guest lounge needs updated. What a poor image to present to your clients.
10/7/2025
Darrell B. VERIFIED CUSTOMER
Very satisfied with everything and Justin .
10/7/2025
Mary W. VERIFIED CUSTOMER
Trevor got my brake job done quickly. Given that getting a ride home was not an option I appreciated not having to sit in the waiting room any longer than I did.
10/7/2025
Debra W. VERIFIED CUSTOMER
Great service
10/7/2025
Tim B. VERIFIED CUSTOMER
Bob seemed a little frustrated with something during our interactions. Not sure it was with me, but he seemed like he was having a bad day. Also it took 8 hours for an oil change, a rotation and an alignment. I had to cancel an appointment I had at 5pm because of the delay. That isn’t necessarily his fault, but still frustrating. And the final concern I had was that my map was turning on my center screen on its own. The techs “fix” for this was to just set my map on North. That’s such a condescending and inappropriate “fix” for that issue.
10/7/2025
Gene S. VERIFIED CUSTOMER
Trevor was very helpful, knowledgeable and great to work with!!!
10/7/2025
Jeffrey L. VERIFIED CUSTOMER
Justin was great. Unfortunately parts ordered
Wrong mirror for scheduled replace. I drove 2 hours for replacement. No apologies and highly inconvenient to reschedule. Nobody approached me to reschedule. I understand things gets mixed up. Also over decades as a customer, truck was not given any courtesy clean in interior or exterior. I’m for tje most part not demanding, but many dealerships often at least wipe down and vacuum interior and some even to a courtesy exterior wash. This will require me to scehesule out another repair.
10/7/2025
John G. VERIFIED CUSTOMER
Alex is the best. I come back to Pedersen Toyota service because of Alex. He always takes care of whatever vehicle issue I bring in. And he’s honest, straightforward, and trustworthy.
10/7/2025
Timothy J. VERIFIED CUSTOMER
Due to battery failure, I had my car towed to Pedersen (on a Tuesday). Robert (Bob) told me the service dep't was booked 2-3 weeks out but that he would try to get someone to check my car in the next 2-3 days. Fortunately, he found some availability, the battery was replaced, and I was able to pick up my car by week's end.
10/6/2025
Nancy K. VERIFIED CUSTOMER
Ken was fab!
10/6/2025
Susan W. VERIFIED CUSTOMER
Pederson got our vehicle in very quickly to assess a problem and got it fixed pretty quickly! Couldn't be happier.
10/5/2025
Mary H. VERIFIED CUSTOMER
Kyle registered the car quickly and efficiently. I was amazed that he remembered me. That sort of customer service coupled with expertise is invaluable.
Also, Mr Seil checked out the car/settled bill since I was in a hurry.
Thank you! Mary Ellen Holmes
10/5/2025
Joseph C. VERIFIED CUSTOMER
Keep up the good service.
10/5/2025
Paul S. VERIFIED CUSTOMER
Prompt, kind and professional
10/5/2025
Brendon C. VERIFIED CUSTOMER
Bill was great and I’ve consistently had a good experience with him as he is prompt, knowledgeable and professional. I had two issues with my servicing today. 1) I waited for between 10-15 minutes for my car to be delivered to me after it was ready and it never came. I had to go back in and remind them. My key was still on the rack. 2) when I got in my car to drive away, the servicing reminder had not been re-set. I had to deive back in and request a reset. These are relatively minor issues but they added an extra 20 minutes to my servicing that wasn’t necessary. These should be easy to fix.
10/5/2025
Jason W. VERIFIED CUSTOMER
Quick service!
10/4/2025
Alexandra S. VERIFIED CUSTOMER
I trust Alex, and appreciate and look forward to working with him
10/4/2025
Joetta B. VERIFIED CUSTOMER
They did a very good job and helpful with my questions
10/4/2025
Cynthia O. VERIFIED CUSTOMER
I came in for just an oil change. The service was fine. Bitt I was there for two hours. I was not expecting it to take that much time for an oil change. I would have made arrangements to wait some where else. Otherwise I am always happy with your services.
10/4/2025
Wayne J. VERIFIED CUSTOMER
4 hours for an oil change? Really. I had an appointment to keep so you also lost out on a few recommended add-ons from the inspection report. I don't recall wait for an oil change ever taking this long. Will need to seriously think about this at my next oil change or other somewhat basic service i.e. air filter, cabin filter, wiper blades, batteries etc. also, $89 to diagnose faulty tire pressure sensor? I can have discount do this for no cost on a hand held scanner. I'll use discount tire for this and to replace the tire pressure sensor batteries.