Thank you for addressing all my worries! I appreciate it.
10/16/2025
Patrick K. VERIFIED CUSTOMER
Check in was quick and easy.Ken was great very communicative with the service being done.
Appreciated his time!!
10/15/2025
William T. VERIFIED CUSTOMER
accept credit cards without charging me another 3%!
10/15/2025
Kirsten R. VERIFIED CUSTOMER
While my vehicle was in for service for two weeks, I never received phone calls back when I left messages. I do not like receiving text only messages regarding my vehicle, especially after I had to have it towed for service.
10/15/2025
Lee G. VERIFIED CUSTOMER
Kris and Eric were very helpful and kind. They took videos of my problems.
10/15/2025
Bernard S. VERIFIED CUSTOMER
Process of automating the check in and multi point inspection very slow compared to simple phone call or text message. A simple oil change should have been one hour and was 3 hours. It ended up taking almost all my morning and caused me to miss a contractor appointment.
10/15/2025
Nathan T. VERIFIED CUSTOMER
Service was much better this time. I felt acknowledged and like my time was valued. Questions were answered and appreciated the ride to/from the dealership
10/15/2025
Julia T. VERIFIED CUSTOMER
it took 2 hours. usually it less than an hour. otherwise satisfied
10/15/2025
Deb L. VERIFIED CUSTOMER
Very friendly
10/15/2025
Lana H. VERIFIED CUSTOMER
Trevor comes across as trustworthy and mature, which made me feel much more confident in Pedersen’s service department. He handled the whole process very professionally and was open to answering questions throughout.
10/15/2025
Wendy M. VERIFIED CUSTOMER
Both Smokey and Trevor were very nice and welcoming this morning. I left with a smile!
10/15/2025
Craig S. VERIFIED CUSTOMER
Justin is professional and easy to work with. The warranty /recall work was completed in a timely manner.
10/15/2025
Mary A. VERIFIED CUSTOMER
Good service!
10/15/2025
Nancy C. VERIFIED CUSTOMER
Excellent service
10/15/2025
Joe S. VERIFIED CUSTOMER
Kyle explained the service required and the car was completed on time. Great job!
10/15/2025
Stan W. VERIFIED CUSTOMER
I waited two hours after my appointment for an oil change. That’s too long
10/15/2025
Janet L. VERIFIED CUSTOMER
Ken was wonderful. He immediately checked me in, when others seemed not interested. He was available immediately when I needed to be checked out. I would go to him again.
10/14/2025
Cody N. VERIFIED CUSTOMER
Normally I just do PM on my own vehicles but my wife and I choose to get her vehicle serviced at a dealership for tracking purposes. Additionally I prefer OE parts to help with longevity. With that said, I am highly considering getting PM done at a different location or just doing it myself. Through the term of our lease and now after, our average time commitment for an oil change is about 2 hours. Additionally, the lack of communication from service representatives is horrible. On multiple occasions we have had to track someone down to inquire about the status of the service, just to find out the vehicle was done and waiting for pick up without someone notifying us. Lastly during our previous service appointment (not today’s) our car was turned back over to us with the child safety seats unbuckled and no warning. Luckily we noticed it while putting our children into the seats, but we chose to not make a complaint due to needing to leave immediately for other obligations. In total, I am very disappointed in the level of communication and consideration for customers your service department has been providing.
10/14/2025
Judson B. VERIFIED CUSTOMER
Totally satisfied with Alex and his friendly, helpful, and businesslike demeanor!! I will request his help next time!