Very professional and capable. I appreciated the courtesy of Steve and Tanner and the staff member who texted me the videos of the inspection.
I love my 4Runner and value quality service. Thanks to everyone.
9/18/2025
Patricia R. VERIFIED CUSTOMER
Love the videos!
9/17/2025
Jean T. VERIFIED CUSTOMER
I have had them work on both my pickup and my Camry recently and I was very pleased with their service, plus they also arranged a ride home for me and they picked me up when the work was completed
Thank you.
9/17/2025
Leeann H. VERIFIED CUSTOMER
Thank you, thank you! Kyle was excellent. The staff I had contact with were great. Professional, knowledgeable and very helpful
9/17/2025
Kent M. VERIFIED CUSTOMER
We absolutely love the service
9/17/2025
Leonard A. VERIFIED CUSTOMER
Waited an hour and a half only to be told that a part needed to be ordered. They could’ve told us that after five minutes that’s lousy service.
9/17/2025
Robert S. VERIFIED CUSTOMER
T
9/16/2025
Tara G. VERIFIED CUSTOMER
I called and scheduled an oil change. I came to the appointment and discussed how last time I had a tire rotation and needed an oil change this time and how it would be covered under my maintenance package plan. After two hours I met with **** and the vehicle multi inspection report recommended an oil change. An oil change is what I made the appointment for and discussed with my advisor to have done and then waited two hours for it to be recommended!! **** said he could have me approve an oil change and it would take another 30 mins. I wanted the service of the oil change that I made the appointment for, showed up to the appointment for, and discussed having with the advisor. Two hours later it was only recommended that the service was done. It had not been in the two hours I was in the waiting room and would not have been done had I not discussed the report with my advisor and approved an oil change. An oils change I made an appointment for. I could have driven away thinking the service of an oil change I wanted, made an appointment for and discussed was completed and it wasn’t. This is very concerning and upsetting to me!
9/16/2025
Donna M. VERIFIED CUSTOMER
Ken was great, kept me informed and honest about time.
9/16/2025
Pamela G. VERIFIED CUSTOMER
Friendly professional and efficient
9/16/2025
Mike N. VERIFIED CUSTOMER
Trevor was terrific!
9/16/2025
Paul A. VERIFIED CUSTOMER
Bob was very nice.
9/16/2025
Kimberly G. VERIFIED CUSTOMER
Service on car was fine. Would appreciate more thought put into outside areas for customers to sit. On warm days the benches outside service bay are completely blasted in the direct sun, could you put some under some trees on the grounds? Would make for a much more pleasant wait.
9/16/2025
Leroy G. VERIFIED CUSTOMER
I was so impressed with my whole experience at Toyota! Trevor was exceptional! I appreciated him so much! Thank you so much!
9/16/2025
James T. VERIFIED CUSTOMER
**** was awesome!
9/16/2025
Julia W. VERIFIED CUSTOMER
Great service! Thanks to Tanner for assisting me with information about new tires.
9/16/2025
Charles B. VERIFIED CUSTOMER
Ken was fine. No problem with his service. However the simple service work took about an 1 hour and 45 minutes, Which is to long for a scheduled appointment.
9/16/2025
Matthew S. VERIFIED CUSTOMER
Trevor was great, and the entire staff in the drive-in service area was cool too.
9/16/2025
Brett C. VERIFIED CUSTOMER
Bob continues to be the reason we drive from Thornton to service our Toyota
He is truthful and great to work with
9/16/2025
Kerry J. VERIFIED CUSTOMER
All stuff handled my appointment with promptness and professionalism. I have always been satisfied and impressed with the staff at Pedersen Toyota.