Peterson toyota in general. I made an appointment 2 weeks in advance to get a wheel alignment. Left the vehicle at 9:30 am on 10-9-25. I then returned to Peterson at 4:00 pm only to find the requested service was not yet assigned to a technician! What? I had to wait? The service manager and I rescheduled the appointment to 10/23/25 at 9:00 am to “Try again”! Needless to say, I am not a satisfied customer with this delay. The service manager and I negotiated a reduced service charge on my return visit due to this issue. I rely on Peterson T to maintain my Toyota and depend on the desired work to be completed on time and with the highest quality. If you wish to call me to discuss further, please call me on ****-****-xxxx. Thank you.
10/10/2025
Dario B. VERIFIED CUSTOMER
Nothing promised was delivered, something about your tech leaving early. Apparently now we’re supposed to reschedule for service. Very frustrating and disappointing. You all charged us for an extended oil change and tire rotation package and we didn’t even agree to purchase that. Can you please explain
10/10/2025
Nancy C. VERIFIED CUSTOMER
Very helpful. Offered options. Did a great job.
10/10/2025
Michelle A. VERIFIED CUSTOMER
Thank you
10/10/2025
Reyna B. VERIFIED CUSTOMER
I love the crews they are really nice. thank you.
10/10/2025
Derek L. VERIFIED CUSTOMER
Came in yesterday with a 12 pm appt for a basic oil change and it took 2hrs. It's as if Kyle Bagwell took lunch in the middle of it. As well my service advisor knew I was waiting and still had the car taken to the back lot which required even more time to have it brought back up after I payed. It's as if everything had been done in a timely manor. Also the tire pressures are two high and it said fluids were topped off, which amounted to washer fluid even though it appears the coolant reservoir is at low. If this seems acceptable then it will be the last time I come there for anything. Derek L
10/9/2025
Kaileb S. VERIFIED CUSTOMER
Service department has not let me down quick and efficient.
10/9/2025
David B. VERIFIED CUSTOMER
Great Service!!
10/9/2025
Hans M. VERIFIED CUSTOMER
Work completed seems solid.
What is the point of having a POC when he isn’t available to answer questions or doesn’t let you know when the vehicle is ready.
I did not receive an alignment report though it is referenced on the invoice.
I left a VM for the service manager and have not heard back.
I still have questions.
10/9/2025
Frank H. VERIFIED CUSTOMER
I’ve said it before, but I’ll say it again: If I had three more just like Bill Fisher, I could conquer the world!
In fact, whoever was smart enough to hire him should get a raise!
10/9/2025
Jaime G. VERIFIED CUSTOMER
The appointment itself was fine. It was when I got home and realized I had a tail light out. That is something I would have thought would have been caught so I would have had a chance to have fixed while I was there. That was pretty disappointing l.
10/8/2025
Sylvia T. VERIFIED CUSTOMER
My dissatisfaction has to do with the payment more than the service. I think it’s a shame after doing business with Pedersen for almost 30 years that I am asked to pay a service charge for putting the charges on my credit card. My complaint has to do with no notice of this change, though I was told that it went into effect in June. A simple email to your customers would be a real service as I do not normally carry my checkbook with me and do not have a debit card.. your service person offered no apologies and no adjustments.
10/8/2025
Patti B. VERIFIED CUSTOMER
Friendly service
10/8/2025
Bertha R. VERIFIED CUSTOMER
Alex was so kind and communicative. I will be back because of him.
10/8/2025
Jason J. VERIFIED CUSTOMER
Thanks Bill!
10/8/2025
Dwayne W. VERIFIED CUSTOMER
He needs to slow down when talking to the customer and be attentive to the text messages sent to him during the approval process for extra charges.
10/8/2025
Toni A. VERIFIED CUSTOMER
Excellent service
10/8/2025
Guillermo G. VERIFIED CUSTOMER
Thanks for your help today
10/8/2025
Laura Y. VERIFIED CUSTOMER
Had to keep my car overnight to finish service. Wasn’t expecting that.
10/8/2025
Kelly E. VERIFIED CUSTOMER
Able to determine problem, and actually had the part for quick repair. It's a 2010, so very happy with results.