Ken was great. I love the texts to let me know everything that was going on. Also the gentleman who met me when I pulled in was incredibly kind and friendly and made it a great start to the visit.
1/5/2026
Thomas C. VERIFIED CUSTOMER
I was told it would take 1 hr 20 minutes at the most, but it took 2 hours! This was a simple 40,000 service where I waited in the shop.
1/4/2026
Larry L. VERIFIED CUSTOMER
You charged me a $130 for a factory covered warranty and a factory recall Service. I complained and my fee was dropped to $93 again for service covered by warranty. At that point I just paid the fee and decided to just move on from Toyota, if this is how you treat your customers if this is how you reward loyalty.
1/4/2026
Marwan O. VERIFIED CUSTOMER
Unfortunately I just noticed oil under the car, no oil wan on my garage floor before this oil change. I will bring in the car first thing Monday.
1/4/2026
Mary A. VERIFIED CUSTOMER
They got me in & out and were very professional explaining what was done to my vehicle.
1/4/2026
Phil G. VERIFIED CUSTOMER
Very professional and addressing my concerns
1/4/2026
Jill C. VERIFIED CUSTOMER
Ken was helpful, knowledgeable and kept me informed throughout the service appointment. Thanks again!!
1/3/2026
Marilyn H. VERIFIED CUSTOMER
Bill was very nice and very efficient. He treated me with respect. Showed me different brands of tires that would be good for my car and the type of driving I do.
1/3/2026
Pamela A. VERIFIED CUSTOMER
William was great to work with. I also wanted to mention the gentleman who greeted me when I first drove in. I don’t know his name, nice man with grey hair. He had great customer service skills, asked me how I was doing, made great eye contact, etc.
please keep up the good work with customer service skills. It makes a difference!
1/3/2026
Tim S. VERIFIED CUSTOMER
I had an issue with my truck and William answered all my questions. William is a great guy and very professional. Thank
1/3/2026
Harold B. VERIFIED CUSTOMER
We left 2 messages for **** but never called us back
1/1/2026
Wesley P. VERIFIED CUSTOMER
Very polite and professional.
1/1/2026
Maureen C. VERIFIED CUSTOMER
Bob in the service dept was outstanding. For the first time since working with Peterson Toyota, I feel like I got the service expected.
1/1/2026
Pamela H. VERIFIED CUSTOMER
Alex is great! Patient, knowledgeable and incredibly helpful
1/1/2026
Teri S. VERIFIED CUSTOMER
He was friendly and helpful which was refreshing as that has not been my experience with other service advisors there. Kyle is professional and amazing! What an asset for your company to have someone that understands service standards and is kind and not pretentious.
1/1/2026
Benjamin W. VERIFIED CUSTOMER
I explained to Chris my concerns
1/1/2026
Patricia T. VERIFIED CUSTOMER
The cashier in the service lobby was sweet and polite. I spilled my tea and he cleaned it up without making me feel bad. And I love your greeting cards!
1/1/2026
Jamie M. VERIFIED CUSTOMER
Good service and explained everything in detail.
1/1/2026
Scott D. VERIFIED CUSTOMER
Informed the service writer the tailgate wasn’t working also asked him to disable the engine shut off when you apply brake at intersections. I drove 220 miles to the dealership. Also left a sticky note on steering wheel description of needed repair. When they brought the vehicle out tested tailgate didn’t work. I was told it would take 2 more hours to repair tailgate. Unfortunately I needed to return home. Spoke with service manager said it was not on work sheet so it was not addressed. I’m a little disappointed to say the least.