Overall service is ok. Waiting room is terrible. No place to really work with a laptop. Need to invest in better services, tables, seating….
1/13/2026
Jay D. VERIFIED CUSTOMER
Taken care of quickly and efficiently.
1/13/2026
Jordan R. VERIFIED CUSTOMER
Ken was great and DeeAnn who scheduled it for me was also great
1/11/2026
Kaustubh M. VERIFIED CUSTOMER
It would be ideal if given an opportunity for coupon entry while paying bill online
1/11/2026
Linda C. VERIFIED CUSTOMER
Everyone in the service dept is so nice and helpful.
I’ve never been to a dealership that cares more about their customers than Pedersen Toyota
Thank you so much
Linda C
1/11/2026
Gail L. VERIFIED CUSTOMER
You are going back to the service I remember from the past. Thank you very much.
1/11/2026
Faye B. VERIFIED CUSTOMER
I was completely confident in Alex, he was informative, efficient, professional, and kind. I will be back and will ask for Alex when I do. He is a great asset to your dealership.
1/10/2026
Pablo A. VERIFIED CUSTOMER
Amazingly done, done fast
1/10/2026
Sara P. VERIFIED CUSTOMER
Kyle was the BEST service advisor i have ever worked with!
1/10/2026
Mark D. VERIFIED CUSTOMER
Looking forward to the tail light recall resolution. Thanks ****!
1/10/2026
Karen D. VERIFIED CUSTOMER
We were pleased with the timely and professional services provided. Thank you
1/10/2026
Christopher O. VERIFIED CUSTOMER
Alex was so nice and helpful. I love how he was able to get me a ride back home so I didn’t have to wait there.
1/10/2026
Leslie P. VERIFIED CUSTOMER
90 minutes seems like quite a long time for an oil change on my vehicle. The main thing that is upsetting to me is your new addition of adding 3% to the total bill for processing of a charge card? Price increases on everything are crazy out there and yet you are coming up with more ways to make more money. I am fine to use my debit card but many people aren’t. Is this additional 3% really necessary?
1/9/2026
Robert L. VERIFIED CUSTOMER
Trevor was great to work with. My response of “not completely satisfied” pertains to a software upgrade that caused issues with the introduction of a(new feature) 8-digit PIN. I had to spend time figuring it out on my own, and how to reset it. Trevor offered to help if needed with a follow up appointment. Would have been better if Tech made us aware of this before I got it home. Overall, it was a positive service experience. Bob Lovelace. ****-****-xxxx
1/9/2026
Lyle M. VERIFIED CUSTOMER
I was treated kindly. Explained what he was going to do today. He would let me know if he finds other things that needed attention. Otherwise was good.
1/9/2026
Wayne B. VERIFIED CUSTOMER
We were greeted quickly by Alex. When my car was done, we saw Kyle. We are always very pleased with the service at Pedersen Toyota. We bought our car here and we take it here for service. When we are ready to buy a new car, we will definitely come back to Pedersen Toyota.
1/9/2026
Richard S. VERIFIED CUSTOMER
I was impressed working with Alex. Great people skills!
1/9/2026
Lee J. VERIFIED CUSTOMER
Very glad that he got the recall completed. It was greatly appreciated thanks to all the corroding that had to happen.
1/9/2026
Margo N. VERIFIED CUSTOMER
Not as friendly as past visits. Was in with new vehicle for regular maintenance at 5000 miles. After an hour n 15 minutes, I text to ask if all was ok. No response. Went back to Bill and he said it usually takes 1 to 1 1/2 hours but checked and vehicle was almost done. Checked me out, not too friendly at this point, and said car would be brought around. After about another 15 minutes it was brought around and parked in lot. I walked over and he did apologize for not bringing it up front.
What's with the lack of communication? Never before have I felt so brushed off!
I'd like to have Alex back.
Or maybe I'll just go to Cheyenne!?!?