Would have been nice if the truck got a quick wash I washed the rental vehicle that I had return the favor other than that was a great experience
1/16/2026
James T. VERIFIED CUSTOMER
thank you!
1/16/2026
Jeanne S. VERIFIED CUSTOMER
You are keeping me up to date with services needed on my vehicle. Bill is a good service advisor.
Thank you.
1/16/2026
Lynda P. VERIFIED CUSTOMER
Justin was personable and professional.
1/16/2026
John C. VERIFIED CUSTOMER
Job was done timely for sure! Hard to judge fluid flushing and replacement... longevity will be the test! Alex was friendly and professional!
1/16/2026
Brian S. VERIFIED CUSTOMER
When I checked my car in, I was told it would take 2 to 2 1/2 hours for the three recall items to be fixed. It ended up taking 4 1/2 hours as I was sitting in the waiting room to get my car. Other than the wait time the servers on my car I’m sure it was excellent.
1/16/2026
Brad N. VERIFIED CUSTOMER
We finally got rid of the Jeep and got into a reliable Toyota! Nice to have Pederson and their great mechanics working with us. We really appreciate the support and service!
1/15/2026
Susan A. VERIFIED CUSTOMER
Great service and technicians who did a good job checking out everything on an old car is much appreciated!
Can’t thank the techs enough for their good work. And check in agents always helpful. Thank you.
1/15/2026
Katherine M. VERIFIED CUSTOMER
I was there for over three hours waiting for my oil change and tire rotation. Alex did apologize at the end of it all, but I didn’t receive any updates along the way, and the experience was a little strange. He said one to one and a half hours when I checked in. Alex was personable and did a good job of answering my questions during the check-in process. Also, it would be nice to know when I’m scheduling an appointment that things scheduled around noon can lead to this because staff is going to lunch. It is understandable that people go to lunch, but if it’s going to affect my schedule I’d like to know that in advance rather than when I show up. in other words, I skipped lunch because of this situation. This seems odd to me. Imagine going to the doctor and being told that you were going to wait for a couple of hours because the doctor was going to lunch. I was able to do my business work on my computer and therefore just waited it out.
1/15/2026
Kathrine B. VERIFIED CUSTOMER
Justin and his team had an incredibly hard task programming a key for a 26 year old Lexus. He refused to give up and eventually got 5 techs involved to coordinate the programming steps within the 1.3 second time limit of this protocol. I think he was happier than I was that they succeeded. Well done!!
1/15/2026
Edward S. VERIFIED CUSTOMER
You did a quick and effective job. Thanks!
1/15/2026
Chris A. VERIFIED CUSTOMER
Bill did great. Steve did great. Troy did great. We were in a hurry which I didn’t communicate but it took longer than expected to have someone drive the car up afterwards. It would have been nice to have it in the parking lot instead of waiting. It is a nit and hardly worth mentioning…. But you asked. ????
1/15/2026
Rebecca H. VERIFIED CUSTOMER
Thank you for the prompt service
1/15/2026
Hailey E. VERIFIED CUSTOMER
Scheduled an 11am appointment for 20k maintenance and a computer update recall. Upon arrival, an older gentleman made some inappropriate comments tp me about drugs, alcohol, and displeasure for kids despite the fact I said I was pregnant. It made me extremely uncomfortable. Once checked in, I was told it would take 3.5hrs to complete the service which seems very long for basic and expected service. After 3 hrs, I went to the service desk and was told it would be another hour (surpassing the guaranteed finish time). After that hour I went back and was told it would be another 45min. After that 45min I went back and was told my car was done and that it they were pulling it around front. After waiting another 30min for my car, I asked again and was told it was indeed not done. After being denied a courtesy car to leave and come back in the morning, I was forced to wait until closing for them to finish it (despite them also saying again that it would just be another "18 minutes"). The lack of communication, customer service and professionalism, and continued misinformation regarding a finish time was highly disappointing and frustrating. In all, I waited 6.5hrs for my car.
1/15/2026
Ted J. VERIFIED CUSTOMER
We had a difficult time getting a print-out or written estimate for parts and labor. We called and texted with a request. We asked for something more than a Post-it note & were told that wasn’t possible.
We finally had to go to the dealership in person to obtain one.
We wondered why the parts & labor estimate could not have been sent by email.
1/14/2026
Charles H. VERIFIED CUSTOMER
Thank you ,you did a good job
1/14/2026
George S. VERIFIED CUSTOMER
Very professional help understanding the service needs of my truck.
1/14/2026
Catherine F. VERIFIED CUSTOMER
This was the third time visiting the service department in the last year, and I was bypassed by customer service with the staff helping customers behind me while I stood there.
1/14/2026
Andrew G. VERIFIED CUSTOMER
Good job and thanks. I’ll be back
1/14/2026
Robert F. VERIFIED CUSTOMER
Everything done to my satisfaction and finished ahead of schedule.