My only complaint is the headlights were turned off after I received the car back. I didn't realize this until that night when I picked up my wife and she said they were off.
12/11/2025
Diane S. VERIFIED CUSTOMER
It would be nice if you vaccinated and waged the car too.
12/9/2025
Shelley K. VERIFIED CUSTOMER
I was there for almost 2 hours for just an oil change. Not the first time. But it might be the last. Your team signing people in is friendly but I've stood there waiting for anyone to even acknowledge me much less help check me in. One time everyone seemed to be having a coffee klatch at the end if the bay, ignoring customers. You need to manage the workload better so that if I make an appt, my car actually gets in close to that appt, not an hour later. And when someone checking a customer out tells another employee to drive the car to the curb, that someone needs to pay attention and not park it in the lot, leaving the customer to stand around waiting for 15 minutes. I understand mistakes are made but if you're so busy that your employees are overwhelmed and not paying attention, then you have a much bigger problem than any one person. That's a mgmt problem. Fix it or im done with you
12/9/2025
Lindsay B. VERIFIED CUSTOMER
Service was fine. Tech was nice and helpful. Sending me a text when I’m on my way that you are now charging 3% for using credit cards is annoying and makes me want to go somewhere else. If you have to work those fees into the service costs I would prefer that over acting like you can’t afford to pay the processing fees. You are Pedersen Toyota. I’m already overpaying for your service.
12/9/2025
Dean V. VERIFIED CUSTOMER
Kyle was great!
12/7/2025
William M. VERIFIED CUSTOMER
Alex was personable and communicated well. Thx!
12/7/2025
David H. VERIFIED CUSTOMER
Everything went smooth, from check-in, to progress communication, to closing out my ticket and delivering my car back to me.
Thank you for a job well done.
12/6/2025
Claudia P. VERIFIED CUSTOMER
So far, I’ve had great service. Thank you.
12/6/2025
Janette D. VERIFIED CUSTOMER
Courteous and good customer service.
12/6/2025
Rickey F. VERIFIED CUSTOMER
????
12/6/2025
Tommy W. VERIFIED CUSTOMER
Alex was very helpful and did a great job with customer service.
12/6/2025
Tina V. VERIFIED CUSTOMER
Service was unfriendly. The wait was longer than expected especially for having an appointment. I did not receive a detailed receipt and no one answered phone today in order to request the digital version.
12/6/2025
William S. VERIFIED CUSTOMER
Everything went well and Bill was excellent.
12/6/2025
Kristy N. VERIFIED CUSTOMER
Very professional
12/6/2025
Janalee M. VERIFIED CUSTOMER
Always appreciate the great customer service Pedersen gives.
12/6/2025
Sharon V. VERIFIED CUSTOMER
The folks at Pedersen are wonderful. They always take good care of our car and they are great communicators.
12/6/2025
Amy K. VERIFIED CUSTOMER
**** was great! I really appreciated his communication through the process and professionalism.
12/6/2025
Michelle O. VERIFIED CUSTOMER
Kyle was delightfully courteous, professional, attentive and helpful. Smokey was wonderful and charming. Your staff and professionalism is like a breath of fresh air. Thank you for your commitment to treating customers like they matter. This is why I drive to FOCO from Denver for your service.
12/6/2025
Janey S. VERIFIED CUSTOMER
All professional
12/6/2025
Lauren N. VERIFIED CUSTOMER
Trevor always goes above and beyond, he’s the best! Wouldn’t go anywhere else.