I come all the way from Laramie to get my work done by you all and to avoid Laramie Toyota, which has been terrible. You do a good job and I always feel valued as a customer.
12/17/2025
Thomas H. VERIFIED CUSTOMER
After waiting nearly 2 hours for a scheduled oil change, my vehicle was brought to me by an attendant. As I was leaving the parking lot, I observed numerous warning light indicators which included check engine light and several others I had never seen before. The screen also indicated to get service immediately. I returned to the service advisor who had to bring the truck back in for diagnostics. There is no reason this vehicle should have been turned over to me with numerous warnings.
12/17/2025
Mary F. VERIFIED CUSTOMER
Kyle was very helpful.
12/17/2025
Rick B. VERIFIED CUSTOMER
Kyle was knowledgeable, informative and pleasant in his communication and interaction. I was pleased with the service he and Pedersen Toyota provided.
12/17/2025
John B. VERIFIED CUSTOMER
Excellent service and reliable service .beloved our Rav 4.
12/17/2025
Stephen B. VERIFIED CUSTOMER
Robert was great. Toyota, however, should have been able to know from the Vin number, what part was needed and have had the part in hand before making the appointment for me.
12/17/2025
Luka M. VERIFIED CUSTOMER
Professional, efficient and polite - outstanding service experience
12/17/2025
Katie F. VERIFIED CUSTOMER
Ken was amazing! He was the most polite, helpful service manager I’ve worked with at Pedersen’s to date. I will request home in the future!
Something that could use work was attention to detail from the technician side of things. My cabin air filter was changed at my service. Half of the contents of my glovebox were on the seat & floor of my vehicle upon return. I feel that area could use improvement.
12/17/2025
Steven F. VERIFIED CUSTOMER
Your system seems very inefficient and involves lots of unnecessary waiting. And this isn’t the first time. Please fix it. You might want to take a look at how Dellenbach processes their vehicles/customers.
12/17/2025
Gary K. VERIFIED CUSTOMER
It took to long
12/17/2025
Ryan C. VERIFIED CUSTOMER
Your service folks were great, however there was an issue with the text notification when my vehicle was done. I was never notified and after 2 hours of waiting decided to just speak with my service rep. It was noticed by them too, but for convenience, maybe fix the new notification system you have.
12/17/2025
Becky B. VERIFIED CUSTOMER
Justin was the best!!! the service agent I saw in my last visit did not make my appointment like he said he would, but Justin made it happen and called me when my brakes were installed
12/17/2025
Beth W. VERIFIED CUSTOMER
Efficient and thorough
Thank you
12/17/2025
Sharyn F. VERIFIED CUSTOMER
It took a long time but the service was good
12/17/2025
Marion C. VERIFIED CUSTOMER
Trevor was helpful and friendly. My issue is not with him at all. My issue is why the problem my car is having should be happening on a 4 year old car. It seems to me the issue should be covered by Toyota. The part was ordered and I have to bring the car back in when the part comes in. That’s 2 days without my car as well added expense for something I would not expect in car of my car’s age.