My service advisor was very professional, helpful, and friendly! He did a great job!!
6/13/2025
Bhagwan N. VERIFIED CUSTOMER
Delilah was very helpful and professional.
6/13/2025
Gerald F. VERIFIED CUSTOMER
I wanted the Lexus Enform to be installed but the Lexus computer person said they don’t do that anymore. Otherwise I was totally pleased. Service rep Joe is excellent.
6/13/2025
Gerald H. VERIFIED CUSTOMER
Since this was my first service, I had no idea that it would take so long. It would be helpful to have notice of how long to expect. Also, my matts were not vacuumed. The car came in clean on the outside, all it needed was a light vacuuming.
6/13/2025
Chelsea F. VERIFIED CUSTOMER
He was very efficient and helped get the service done so quickly and I so appreciate that because I have a baby!!
6/13/2025
Douglas S. VERIFIED CUSTOMER
No reolution to the key issue. Joe was great but now must get approval from JM Lexus to provide the missing key shank in which the key was never given us when purchased the 2023 RX 350.
6/13/2025
North American. VERIFIED CUSTOMER
Always a pleasure
6/13/2025
Maxine E. VERIFIED CUSTOMER
It’s always a pleasure getting my service done at Lexus my rep Xavier has always been pleasant and courteous and will make sure my car gets out in a timely manner.
6/13/2025
Rolane B. VERIFIED CUSTOMER
My appointment was set for 8:30am and my service Rep Carlos was there working with me at the exact time. His courteous. demeanor., was so appropriate. I would recommend him to my family and friends.
6/13/2025
Ward B. VERIFIED CUSTOMER
Great
6/13/2025
David S. VERIFIED CUSTOMER
It takes way too long just to rotate tires and top off fluid levels. I shouldn't have to be there for over two hours for that. Services advisor is very good and responsive.
6/13/2025
Emmanuela A. VERIFIED CUSTOMER
My experience with Adrian Todd was very good,I appreciate it and I hope that he will be able to help me anytime.
6/13/2025
Wandy D. VERIFIED CUSTOMER
Daniel kept me updated the progress of my repair. I liked the loaner that was given to me. Daniel is a very dedicated advisor, I really appreciate him.
6/13/2025
Tiffany L. VERIFIED CUSTOMER
Leo he’s the best! Taking care of my car on time and really professional
6/13/2025
Rae F. VERIFIED CUSTOMER
Thank you so much Shedrick for your patience and attentiveness with my car and thank you for communicating with me even on your day off
6/13/2025
Deanne B. VERIFIED CUSTOMER
Very efficient, on time and explained the entire process
6/12/2025
Brian T. VERIFIED CUSTOMER
Glenn was fine. However when it was time to pick up the vehicle, I discovered the car had not been washed. I brought this to the attention of someone at the front desk who had a valet take the car to be rewashed. The car was returned by the valet and it was still dirty. The simplest of things like washing a car JM Lexis fell miserably short. By the way, this was not the first time I had this experience.
6/12/2025
Theodore K. VERIFIED CUSTOMER
My service advisor was awesome. Matt O'Brien is the best of the best!
6/12/2025
Jack W. VERIFIED CUSTOMER
I could be mistaken, but how could they have changed the oil and performed an inspection without disturbing a single speck of dust on the plastic engine guard? They claim to top off all fluids, yet I had to refill the windshield washer reservoir myself. When I pulled the dipstick, it was filthy, and the oil looked brownish—not that I’m an expert. I found no evidence that they actually changed the oil. Maybe they don’t even bother to check the dipstick? On the good side, Delilah is great!