Excellent experience. Shedrick was attentive and communicated very well with me about the process.
6/17/2025
Mohamed T. VERIFIED CUSTOMER
I had a very bad experience yesterday
6/17/2025
Carlos H. VERIFIED CUSTOMER
Very Good
6/17/2025
Leonard E. VERIFIED CUSTOMER
Mr. Todd. Did a wonderful job for me. Ty.
6/17/2025
Stephen W. VERIFIED CUSTOMER
Glad Ryan is my advisor
Great service
I give him a grade of A +
6/17/2025
Sophia H. VERIFIED CUSTOMER
Joe is exceptional, he’s very knowledgeable and has great customer service.
6/17/2025
Paul G. VERIFIED CUSTOMER
Sam was so great in handling the service of my car. He was very personable and friendly. He took me an hour early of my actual appointment. He communicated the progress of my cars service. He was great at getting a replacement part that was not in stock. He got it next day for me. He even was able to get me a loaner car as the work was not going to be completed until the following day.
6/16/2025
Thomas J. VERIFIED CUSTOMER
Macio was excellent.
6/16/2025
Carlos C. VERIFIED CUSTOMER
I was delighted to encounter Sam. However, I was disappointed to learn that Sebastian Camacho was no longer available as a service advisor. I understand that he has been promoted to another position within the JM Empire. I am genuinely pleased for him.
Sam has made an exceptional start. He is highly efficient and genuinely attentive to my concerns and the well-being of my vehicle. The first advisor I was randomly assigned to was more interested in engaging in casual conversations with fellow employees rather than addressing my vehicle’s issues. I appreciate his presence and look forward to future visits for vehicle maintenance.
6/16/2025
Daniel R. VERIFIED CUSTOMER
As usual, a painless experience although the coffee and water machines in the customer lounge were out of 50% of offerings.
6/16/2025
Janelle P. VERIFIED CUSTOMER
He is very unpleasant, has an unwelcoming attitude and did absolutely nothing to assist but critique. The worst yet by far in the last 13 years I have been dealing with Lexus
6/16/2025
Angela P. VERIFIED CUSTOMER
He was great!!
6/16/2025
Lucas C. VERIFIED CUSTOMER
Delilah was very knowledgeable and provided great customer service.
6/16/2025
Alexus M. VERIFIED CUSTOMER
Very nice and smooth process
6/16/2025
Mark E. VERIFIED CUSTOMER
Appointment was 1030. My wife took it in on her day off. I had to call about 130 in order to tell Xavier that she’s still waiting not good absolutely dissatisfy.
6/16/2025
Tanika Y. VERIFIED CUSTOMER
Thank you!
6/16/2025
Janice S. VERIFIED CUSTOMER
Excellent car wash. Xavier was also very good.Time promised was time received but a little longer than what I anticipated. Xavier did mention that there were less technicians than cars
6/16/2025
Lisa M. VERIFIED CUSTOMER
Chauncey is very personable
6/16/2025
Sheila A. VERIFIED CUSTOMER
Robert was great!!!!!
6/16/2025
Alvin E. VERIFIED CUSTOMER
No problem staff genial professional and kept me informed.only problem it was almost a 2 hour wait