Carlos Núñez gave me a great service during my recent visit for maintenance at JM Lexus, as always.
6/18/2025
Debbie-Ann S. VERIFIED CUSTOMER
Joe always goes above and beyond, very personable and helpful
6/17/2025
Stanley S. VERIFIED CUSTOMER
They were great
6/17/2025
Joanne K. VERIFIED CUSTOMER
Joseph is a very caring and professional service rep. He makes sure the job on your car is done with quality and timeliness. Before I left, he made sure I understood what was done and that is was working to my satisfaction. Joseph is a pleasure to work with.
6/17/2025
Barbara B. VERIFIED CUSTOMER
Windshield was damaged - Lexus agreed to fix - but timing not good as I am traveling for work for next 6 weeks . Car to be kept in garage and not driven . Luis Sierra taking care of repair .
6/17/2025
Michael H. VERIFIED CUSTOMER
Excellent work with your representative! Nice job!
6/17/2025
Charles N. VERIFIED CUSTOMER
As always my service representative- Xavier Allen-was professional, polite and knowledgeable. Everything is always explained and and sound advice is given .
He is the main reason I continue to service my Lexus at JM Lexus.
6/17/2025
Edward P. VERIFIED CUSTOMER
Excellent service.
6/17/2025
Gail C. VERIFIED CUSTOMER
Sam was extremely knowledgeable and comforting based on his prior experience as a mechanic
6/17/2025
Adrian C. VERIFIED CUSTOMER
Shedrick is pleasant as always to interact with. Very transparent and I always choose to have service through him every time.
6/17/2025
Karen S. VERIFIED CUSTOMER
Sams best quality is follow-up, very attentive and kept me on the loop throughout the 6 day process. Thanks gor the quality service!.
6/17/2025
Clifford P. VERIFIED CUSTOMER
None
6/17/2025
Michael W. VERIFIED CUSTOMER
I greatly appreciate my service advisor, Ryan Chasteen, and have been working with him for years. My only complaint is when requesting service online and trying to select him as the requested advisor consistently fails to schedule correctly and defaults to any advisor. I have tried with both Firefox and MS Edge with same result. Please fix this annoyance with online scheduling. Thanks
6/17/2025
Angel L. VERIFIED CUSTOMER
The service at the Lexus body shop was wonderful! Bri assisted me every step of the way, she was very knowledgeable and kept me informed about the process of the repairs.
6/17/2025
Elaine B. VERIFIED CUSTOMER
Ordered sensors for car. Will have to return !
6/17/2025
Danilo S. VERIFIED CUSTOMER
J&M Lexus and Carlos Núñez provide the best customer experience. When you have your team responding to customers on their day off, wow you just don't see that level of service and care. Thank you!
6/17/2025
Lucille S. VERIFIED CUSTOMER
Very unsatisfied with the service received on this visit, Arrived at 8:00 am and waited 5 hrs for two tires and an alignment. No explanation for the unusual long wait.
6/17/2025
Nadia R. VERIFIED CUSTOMER
Xavier’s guest service skills are superb. He’s polite, honest and caring. He always delivers!