I had a 10:15 appointment and wasn’t taken until about10:45. I didn’t get my car back until 1PM. Entirely to long to wait for a basic service
6/15/2025
Cathi G. VERIFIED CUSTOMER
I bought a certified, pre owned UX 200 in November. I was pleased to have 4 complimentary services. I did not expect a big tire issue and the service being denied. My car is close to 17,000 miles, so having a tire issue and the service being denied is concerning.Someone suggested that maybe the tires were changed from Lexus of North Miami? That's where I purchased the car. Almost$1000.00 was asked of me today for 2 tires and rotation. I thought that buying a certified car from Lexus would give some security without any major issues for this short period of time. I plan to reach out to the manager of North Miami and hope for a pleasant resolution.
6/15/2025
Luisa A. VERIFIED CUSTOMER
Omar was very kind and professional, as well as the lady that received my vehicle when I arrived to Lexus.
6/15/2025
Viola B. VERIFIED CUSTOMER
My service today was great, not long at all. Mr. Omar always does his best.
6/15/2025
Chris C. VERIFIED CUSTOMER
Carlos is very professional and friendly. He was attentive to my needs and recommended services and repairs. Thank you Carlos for helping my family.
6/15/2025
Shane M. VERIFIED CUSTOMER
Omar went above and beyond to make sure that my vehicle was all set up and ready to go. He even got the parts ordered so that it could be done same day within the window I needed it by. Absolute 10/10
6/14/2025
Nadine F. VERIFIED CUSTOMER
Excellent customer service.
6/14/2025
Mark M. VERIFIED CUSTOMER
Ramesh is the best of the best
6/14/2025
Abhigya N. VERIFIED CUSTOMER
Great service. Everyone were very helpful.
6/14/2025
Hilda D. VERIFIED CUSTOMER
Everything was good and professional
6/14/2025
Edward S. VERIFIED CUSTOMER
Job well done. Took care of my issue immediately.
6/14/2025
Martin E. VERIFIED CUSTOMER
So far he’s been good
6/14/2025
Paul Rocco. VERIFIED CUSTOMER
The speaker is still rattling.
6/14/2025
Firouzeh E. VERIFIED CUSTOMER
Everybody very helpful and cooperative
6/14/2025
Jackie H. VERIFIED CUSTOMER
Employees are extremely friendly and interested with your vehicle’s problems. Joe was excellent in customer relations,always keeping me informed.
6/14/2025
Jeffrey B. VERIFIED CUSTOMER
Luis is a true professional.
6/14/2025
Elizabeth C. VERIFIED CUSTOMER
Brandon was so understanding and considerate of my situation!
6/14/2025
Ray W. VERIFIED CUSTOMER
Ryan is always thorough and keeps me updated on the status of my vehicle. He’s extremely informative.
6/14/2025
Bruce G. VERIFIED CUSTOMER
Good going
6/14/2025
Aurella H. VERIFIED CUSTOMER
Joe has been my service advisor for 3 years. He just
So very efficient what your car needs. Thank you Joe.