Joe, as usual took EXCELLENT care of all of my service concerns and needs. He’s very professional yet so friendly and personable at the same time. He is always such a pleasure to work with and always looks out for me.
6/22/2025
Amy L. VERIFIED CUSTOMER
It was amazing ! Xavier was great!
6/22/2025
Millie W. VERIFIED CUSTOMER
Ok
6/22/2025
Janelle P. VERIFIED CUSTOMER
Delilah was awesome, she stopped what she was in the middle of her work to assist me with my car so I could get out of there and return to work on time. She followed her manager’s instructions and made me feel very appreciated as a guest at Lexus. She went to the back herself to retrieve my car to make sure the service was completed and brought it upfront herself. She’s a one and done type of service adviser. If she’s available going forward she’s my new service advisor. I will tell my family and friends to choose her too.
6/22/2025
Robert D. VERIFIED CUSTOMER
The "tech guy" brushed off the malfunctioning of my voce activated nav system by saying my car was only a 2021 even though it always performed fine previously
6/22/2025
Martha R. VERIFIED CUSTOMER
Joe is excellent !!! He’s always dedicated to providing the BEST customer experience !!!
6/22/2025
Harris K. VERIFIED CUSTOMER
Very professional.
6/22/2025
Angela C. VERIFIED CUSTOMER
Thank you!
6/22/2025
Garfield M. VERIFIED CUSTOMER
JM Lexus Coconut Creek is my preferred dealer as the level of service from the sales team to the service advisors is consistent world class customer service & satisfaction delivery. Omar, Ryan, and the entire service staff/concierge/loaner department are always pleasant and service oriented ensuring ultimate customer satisfaction.
Leadership should know and realize they have an Amazing team to be
6/22/2025
Judith B. VERIFIED CUSTOMER
My thanks to Karen who is a very gracious Manager for assisting me with a loaner car. Kudos to the very efficient and professional service advisor, Xavier Allen.
6/22/2025
George R. VERIFIED CUSTOMER
5 star work as he has performed for 25 years
6/22/2025
John C. VERIFIED CUSTOMER
I was very pleased with the service I received from Maico.
6/22/2025
William L. VERIFIED CUSTOMER
Sam was very professional and explained my service in easy to follow details
6/21/2025
Beatrice A. VERIFIED CUSTOMER
Xavier is very helpful and has great customer service lot of appreciations
6/21/2025
Micson B. VERIFIED CUSTOMER
I was happy
6/21/2025
Monica S. VERIFIED CUSTOMER
Xavier provided exceptional service during my recent visit. He was incredibly attentive, efficient, and knowledgeable. I truly appreciated how quickly he helped me and how smoothly everything went. His professionalism and care made the entire experience at Lexus stand out. I’m grateful to have been assisted by someone so dedicated and thoughtful. Thank you, Xavier!
6/21/2025
Monica R. VERIFIED CUSTOMER
Xavier Allen was a pleasure to work with and provided excellent service! Xavier listened to my concerns and provided essential feedback. My vehicle was completed promptly, and I received it back washed and vacuumed. Thank you, JM Lexus, and thank you, Xavier!!
6/21/2025
Karen M. VERIFIED CUSTOMER
Excellent professional service!
6/21/2025
Nadilia C. VERIFIED CUSTOMER
Xavier was AWESOME! My service took longer than expected, but he kept me updated with what was going on with my car. He checked on me periodically and was very professional. I appreciated the top tier service that was provided to me.
6/21/2025
Edward F. VERIFIED CUSTOMER
Absolutely the best Lexus service center in South Florida. This is my third Lexus leased from JM Lexus. Superior customer service and outstanding employees! Thank you!