Service rep very nice but training is needed on basic technical information. If a service representative has a repair technician available to talk with you it must be someone who can explain and articulate his thoughts. It was my opinion the repair technician had no ability to carry on a meaningful discussion about my NX other than wishing he was not put on the phone. This is my 3rd Lexus owned and bought from JM. As a loyal customer I expected more than feeling like I was just another pain in the **** client who may or may not have purchased their car at JM. I do not write negative reviews online but felt compelled to speak my feelings about this visit.
11/18/2025
Noe D. VERIFIED CUSTOMER
I’ve always had great experiences with my service advisor, Xavier Allen. He consistently provides excellent customer service and communicates very well.
However, my visit last Saturday left me disappointed. The maintenance took about 3 hours, and since I live an hour away round-trip, I ended up spending 4 hours of my Saturday just to get my car serviced. I waited at the dealership the entire time, which made the long delay even more frustrating. If the service is going to take that long, I would really prefer to be offered a loaner vehicle next time.
Additionally, after reviewing the maintenance report, I noticed an alignment job was performed, yet my car is still pulling to the right and clearly not aligned properly. Unfortunately, that means the service wasn’t fully satisfactory.
Because of the long wait times, the long drive, and the incomplete service, I’m feeling discouraged about returning and going through this all over again. I hope these concerns are addressed moving forward, because I do appreciate Xavier’s professionalism and would love to continue servicing my car here.
11/18/2025
Brian B. VERIFIED CUSTOMER
Great customer service Thanks
11/18/2025
Waldemar S. VERIFIED CUSTOMER
Good service
11/18/2025
Alex T. VERIFIED CUSTOMER
I had another outstanding experience at JM Lexus, thanks to the exceptional professionalism and courtesy of the staff, especially my service advisor, Joseph. From start to finish, he went above and beyond to ensure everything was handled smoothly, and my car was delivered exactly as promised. It’s always a pleasure bringing my vehicle here because the team consistently provides top-notch service. Keep up the fantastic work!
11/18/2025
Jerome K. VERIFIED CUSTOMER
He was very polite and successful in getting my service done quickly.
11/18/2025
Anthony G. VERIFIED CUSTOMER
JM Lexus is the best
11/18/2025
Vivienne Elaine. VERIFIED CUSTOMER
I always get satisfactory service from JM Lexus. The staff is always very professional.
11/18/2025
Marcia L. VERIFIED CUSTOMER
Very quick and good service..Shedrick was very nice to work with
11/18/2025
Shira F. VERIFIED CUSTOMER
Amazing experience today!!
11/18/2025
Shara M. VERIFIED CUSTOMER
Joseph was great. Very honest and thorough.
11/18/2025
Thomas H. VERIFIED CUSTOMER
Very professional clean . Great work.
11/18/2025
Jeffrey B. VERIFIED CUSTOMER
She was the best!!!!
11/18/2025
Sherri R. VERIFIED CUSTOMER
Sam is excellent at his position.
11/18/2025
Peter P. VERIFIED CUSTOMER
He was excellent in dealing with our service needs and very extended day!
11/18/2025
Susan L. VERIFIED CUSTOMER
Who is Matthew O’Brien? I used Jonathan Wulkan to purchase the 26 Rx.
11/18/2025
Barbara M. VERIFIED CUSTOMER
John Nahar was great to myself & my family.
11/18/2025
Deborah L. VERIFIED CUSTOMER
Since 1999 Carlos Nunez has been my service advisor. I trust him completely and would not be a Lexus customer were it not for him. He is the ultimate professional in addition to his knowledge and determination to make every visit the best!