Wendy is the best! I highly recommend her! Very knowledgeable and efficient.
11/20/2025
Aljean M. VERIFIED CUSTOMER
Always a pleasurable
Experience with JM LEXUS
11/20/2025
Avram M. VERIFIED CUSTOMER
Thanks as always, Carlos! You are a class act!!!
11/20/2025
Sheila C. VERIFIED CUSTOMER
As always everything and everyone was great! Chauncey was terrific! He addressed my needs and was extremely helpful and pleasant!
11/20/2025
Anna M. VERIFIED CUSTOMER
Excellent service as always!!!
11/20/2025
Karen B. VERIFIED CUSTOMER
I already wrote a message earlier. Wendy Fermin was very professional
Was very professional and explained everything that they were going
to service. She gave me updates and guided me through the process.
When the service of my car was complete, she explained thoroughly
my service bill. She was fabulous in every aspect and I felt very comfortable and grateful for her support. Thank you for having a great employee
As Wendy Fermin. Highly recommend her!
11/20/2025
Michele B. VERIFIED CUSTOMER
Shedrick explained the necessary repairs clearly and provided direct answers to my questions which enabled me to make informed decisions. I am confident that the decisions that were made were the right ones. I’m satisfied with the quality service.
11/20/2025
Zelda F. VERIFIED CUSTOMER
Work to be done after Thanksgiving.
11/20/2025
Joan B. VERIFIED CUSTOMER
Joseph is an asset to Lexus. He was wonderful
11/20/2025
Rey C. VERIFIED CUSTOMER
Ok,Joseph is very professional.
11/20/2025
Harvey N. VERIFIED CUSTOMER
Adrian was great. Highly knowledgeable and easy to deal with on needed maintenance issues.
11/20/2025
Danielle F. VERIFIED CUSTOMER
Joe was great! However the service took an hour longer than expected and not enough communication around the delay.
11/20/2025
Michael K. VERIFIED CUSTOMER
Delilah Cardona was great. Perfect in every way. I want her next time.
Michael K
11/20/2025
Faiz K. VERIFIED CUSTOMER
Team was amazing. Took care of everything.
11/20/2025
Susan A. VERIFIED CUSTOMER
Bad presidential detail and not worth the $
11/20/2025
Kareen P. VERIFIED CUSTOMER
Michael Juan was absolutely exceptional. He was personal, pleasant, professional, and extremely accommodating. He answered every question with patience and clarity. His customer service was truly above and beyond — definitely a 20 out of 10 experience. Thank you for having someone like him on your team!
11/20/2025
Paula C. VERIFIED CUSTOMER
Great experience!
11/20/2025
Theresa J. VERIFIED CUSTOMER
Great communication and very kind
11/20/2025
Clay L. VERIFIED CUSTOMER
Wendy Fermin my service rep/advisor is/was really great - smart and knowledgeable and professional- Two minor complaints - vehicle was returned to me with way too much air pressure in the tires which I rectified on my own by letting a lot of air out and filling to correct levels at Costco - I have this documented ie pics of my screen in car / feel free to have someone call me re this - thought perhaps you had a gauge or measuring device in your shop that was way off / also when I started my car today I got the same message re service due that popped up on display screen b4 service - I know you are supposed to turn this off - I can try to move quickly and hit spot to ask not to have this displayed again and if I do that don't know if message will pop again when I am really do for my next service - The car detailing was great - Thanks - Clay L
11/19/2025
Lorenzo B. VERIFIED CUSTOMER
My experience with Brandon Chandler makes me trust him and his advice never fails. His demeanor and knowledge makes a big difference and makes worthwhile the long drive a take to bring my car to J&M Lexus.