We are excited that you were completely satisfied with your recent service experience with Sam Lamas. You should receive a survey in the next couple of days from the manufacturer, we would appreciate your additional feedback on a job well done. Thank you!
12/15/2025
Mae Y. VERIFIED CUSTOMER
Joe's customer service was top notch, you should be pleased to know that he walked me through all aspects of the service for my car. Very respectful, cordial, and you can tell it wasn't an act. Thank you, Joe!
12/15/2025
Donald R. VERIFIED CUSTOMER
Will do!
12/15/2025
Richard S. VERIFIED CUSTOMER
5 star service provided by Omar and JM Lexus team!
12/15/2025
Leonor S. VERIFIED CUSTOMER
Very satisfied
12/15/2025
Sharon M. VERIFIED CUSTOMER
Another great service appointment! Thanks Joe!!!
12/15/2025
Neal B. VERIFIED CUSTOMER
Ok
12/15/2025
Narayan B. VERIFIED CUSTOMER
Even after waiting for nearly 3 hrs, the issue with tag light was not resolved. I was told that the service should have been scheduled with th original technician. If that was the case why was the appointment given to me in the first place? I am not happy with back to back service appointments in 2 consecutive weekends where I had to spend 6 hrs of my weekend
12/15/2025
Michael M. VERIFIED CUSTOMER
Lexus claimed my tire leak couldn't be patched due to its edge proximity, insisting on a $308 replacement. I got a second opinion elsewhere, where they fixed it with a plug/patch easily. The repair cost just $40, saving me significantly over Lexus's recommendation.
12/15/2025
Michael M. VERIFIED CUSTOMER
Lexus claimed my tire leak couldn't be patched due to its edge proximity, insisting on a $308 replacement. I got a second opinion elsewhere, where they fixed it with a plug/patch easily. The repair cost just $40, saving me significantly over Lexus's recommendation.
12/14/2025
Khalid S. VERIFIED CUSTOMER
Mr. Maico was professional, courteous and knowledgeable. It was a pleasure having him as my service advisor. Thank you Mr. Maico
12/14/2025
Robert H. VERIFIED CUSTOMER
Chauncey, was helpful, friendly, fun and knowledgeable!
12/14/2025
Jerry P. VERIFIED CUSTOMER
Joe was outstanding. He made our wait as easy as possible. He was patient and helpful answering all our questions. We'll always request him.
12/14/2025
Sharon C. VERIFIED CUSTOMER
As a former JM Family employee and Lexus customer since 2003 I can say without hesitation that Daniel Whittingham is phenomenal! I always trust his judgment and ideas. He takes fantastic care of my car and is a trusted partner in my vehicular maintenance. I appreciate him and I’m very grateful to be able to call upon him.
A Very Happy Lexus Owner!
Sharon C
12/14/2025
Linne R. VERIFIED CUSTOMER
Only drawback was that the recall issue with my vehicle could not be resolved. Shedrick was personable and efficient.
12/14/2025
Jeffrey R. VERIFIED CUSTOMER
Joe’s the Man. It is obvious he truly cares about the state of my vehicle. He’s taken very good care of the car since I’ve owned the it.
12/14/2025
Carletha C. VERIFIED CUSTOMER
Wendy was an excellent advisor on behalf of my vehicle.
12/14/2025
Tergena G. VERIFIED CUSTOMER
Great service everytime!
12/14/2025
Mitchell P. VERIFIED CUSTOMER
I am extremely happy with the service Lexus and Sam provided to me. It makes me glad I purchased a Lexus and I will look to Lexus for my next purchase.