Matthew did a great job welcoming me, thoroughly reviewing and ensuring the services on my car were correct. Also did a great job when it was finished.
9/25/2025
Tom S. VERIFIED CUSTOMER
I'm not going into detail, but I will say that after the mechanic returned my vehicle to the service bay and spoke with the advisor it was more than 30 minutes before the advisor approached me seemingly to go away because because repairs were costly and indicated that he and the mechanic who decided their was corrosion and it may not be worth repairing but he'll give me quotes on the brakes and the u joint replacement. The fact that my vehicle return to the front service bay without approaching with what with a quote or discussion about what I wanted to do or proceed told me they weren't interested in repairing my vehicle at that time. I travel from near Cleveland to your dealership and wasted multiple hours of my time. I don't plan on ever returning for service as I'm exploring other options. No need to contact me as I'm not interested in any concessions, apologies or even discounted service fees. I'm done! Thank you for the years of good service from advisors no longer with you and Michelle Baum.
9/25/2025
Jeff W. VERIFIED CUSTOMER
The lady that helped me in the service did an excellent job
9/25/2025
David E. VERIFIED CUSTOMER
Lisa was fantastic!
9/25/2025
Aaron C. VERIFIED CUSTOMER
Job well done and amazing staff
9/25/2025
Edmond K. VERIFIED CUSTOMER
Dan was very helpful in solving our issues. Great at his job!@
9/25/2025
Gina L. VERIFIED CUSTOMER
Ok everything was good Aaron was kind friendly professional and helpful !
9/25/2025
Linda P. VERIFIED CUSTOMER
Matthew was patient and let me explain my concerns. He shared how own experience with his own vehicle. He was a very calming influence.
9/24/2025
Brian H. VERIFIED CUSTOMER
Great customer service and communication is always. Thanks.
9/24/2025
Mohamed D. VERIFIED CUSTOMER
Danny was extremely excellent in dealing with our
car issue and he was very helpful and responsive.
9/24/2025
Darlene R. VERIFIED CUSTOMER
As always I was treated great.
9/24/2025
Mark C. VERIFIED CUSTOMER
Pleasant visit and good people.
9/24/2025
William F. VERIFIED CUSTOMER
I could not be more satisfied w/ how I was treated by Mr. Coon!
9/23/2025
Michael T. VERIFIED CUSTOMER
My initial service time took substantially longer than estimated for the initial inspection and oil change. I was not advised of the necessary brake replacement until well after that overly long time. And then had to wait additional hours while the repair was completed.
9/23/2025
Elizabeth W. VERIFIED CUSTOMER
Aaron was very nice, I told him I needed help with the electronics /tech and he told me that the guy who I need to see for that is not there on Mondays. I need to just stop back another day, without an appointment, to have help. I will do that.
9/23/2025
Nathan B. VERIFIED CUSTOMER
My only complaint was the technician removed items from my glovebox to check in cbin air filter but did not put everything back.
9/22/2025
Robert B. VERIFIED CUSTOMER
My experience with Ken Ganley Toyota has been excellent, from buying from Jesse, to working with Aaron to get my vehicle maintenance completed. All good things to say about you all.
9/20/2025
Deirdre P. VERIFIED CUSTOMER
Everyone was so helpful in helping me get what I needed within my budget. I am truly appreciative!!
9/20/2025
Richard K. VERIFIED CUSTOMER
Great job !
9/20/2025
Judy D. VERIFIED CUSTOMER
Thank you for the thorough inspection of my car. I was advised that my tire tread was getting to where the tires were soon going to be needed to be replaced. There was no pressure to replace them but I chose to have that done today so that I would be safer driving in winter.