While the techs were doing the other brake work, they were supposed to inspect the hand brake to see why it's not holding; I had discussed this with the service consultant last week. However, no inspection was done, nor was the hand brake fixed.
Also, the techs forgot to turn off the maintenance light on the dashboard; I had to look up how to do it myself.
8/25/2025
Roy L. VERIFIED CUSTOMER
I asked if Ganley would honor a coupon for $54.95 synthetic oil change I had from Summit Toyota. I was told they would. Then when I went too pay they charged me $77. I asked why they didn’t honor the coupon and was told they took $50 off because Ganley labor rates were different. I let them know that I was not pleased since they agreed to the coupon. I was told they still saved me money since it should have been $120! Unprofessional! I will get my free services and take my Highlander and Camry to Summit for anything I have to pay for.
8/24/2025
Matthew M. VERIFIED CUSTOMER
Multiple issues with service. I asked the technician not to move my vehicle vehicle seat. Due to the fact, I had back injuries and back surgeries in the last two years and he moved it all the way up to the front. I have no idea why also when the car was returned, it wasn’t washed and I asked to have the car washed and also The oil light came on when I started my motor up after I had to readjust my seat which shouldn’t have been moved in the first place, and the technician forgot to reset my maintenance service record in my computer in the dash.
8/24/2025
Jeffrey T. VERIFIED CUSTOMER
Overall it was a wonderful fast service done by toyota. Thanks to Matthew for very accomodating and great customer service.
8/24/2025
Joanne O. VERIFIED CUSTOMER
Matthew is super friendly & helpful!
8/23/2025
Sherrie K. VERIFIED CUSTOMER
He was good and Michelle is great!
8/22/2025
Gary G. VERIFIED CUSTOMER
Lisa is very professional and friendly. We are VERY happy we purchased our Crown Signia from this dealership. We live an hour away but it is well worth the trip!
8/22/2025
Nicholas V. VERIFIED CUSTOMER
She did a great job and always seemed ready to go the extra mile.
8/21/2025
Melissa T. VERIFIED CUSTOMER
Always an exceptional experience!!
8/20/2025
Rebecca F. VERIFIED CUSTOMER
Thank you! Best experience.
8/20/2025
Lou V. VERIFIED CUSTOMER
1 hour 30 minute to change a oil that take to long
8/19/2025
Shannon H. VERIFIED CUSTOMER
John was very professional and very efficient! I don’t believe I waited a half hour! Great job John! Great job Toyota of Akron!!
8/19/2025
Loretta D. VERIFIED CUSTOMER
I scheduled for tire rotation and oil change before my son started school and said he can come back in a few months for the oil change and they didn't have time. I didn't find out the oil was not changed until that evening.
Being in school it is not convenient and /or a hassle to reschedule during school session.
8/19/2025
Doug S. VERIFIED CUSTOMER
When I first went to Ganley I had a F150. I went to the Ford dealer in Kent for service, they checked my truck from front to back and gave me a list of items that needed attention. That really impressed me and helped sell me on Ganley.
8/19/2025
Charles W. VERIFIED CUSTOMER
Very courteous and professional nice to deal with
8/19/2025
Amar G. VERIFIED CUSTOMER
Awesome
8/18/2025
John P. VERIFIED CUSTOMER
ry prompt service
8/18/2025
Jolynne K. VERIFIED CUSTOMER
They need to check into the repairs. I would have put to be determined
8/18/2025
Zachary P. VERIFIED CUSTOMER
Lisa was great !
8/16/2025
Craig L. VERIFIED CUSTOMER
Lisa was exceptionally great. Professional. Well informed. Courteous.