The end result was good. However the initial assessment of the vehicle was not documented by the technician. A price was quoted that didn’t take into account the wiring and lights. This miss was not disclosed to me until the work was in process. It was a miss. The service rep only took $100 off the price.
10/1/2025
Brian E. VERIFIED CUSTOMER
Lisa did a great job as did Matt on my last visit, just wish the previous tech had found this issue last time I had it in.
10/1/2025
James K. VERIFIED CUSTOMER
Aaron was very friendly and knowledgeable.
10/1/2025
Joseph H. VERIFIED CUSTOMER
Dan & Mathew took good care of me. Thank you.
10/1/2025
Jon S. VERIFIED CUSTOMER
Excellent and professional experience provided by Lisa.
9/30/2025
Karen C. VERIFIED CUSTOMER
Michele, went above and beyond. I truly appreciate all her help.
9/30/2025
Sean M. VERIFIED CUSTOMER
He was a great guy to work with. He was clear with his communication of the issues and upfront on the time and cost involved. Since the time for repair was longer than anticipated, he secured a loaner vehicle to use (2025 Prius)and showed me how to use it. I had considered using another dealership for repairs, but I’m glad I stayed with Ganley Toyota of Akron.
9/30/2025
Michael D. VERIFIED CUSTOMER
P great
job
9/30/2025
Michelle K. VERIFIED CUSTOMER
It would be my pleasure
9/29/2025
GINA L. VERIFIED CUSTOMER
Aaron was on it when I went for oil change he advised me about a recall that needed to be completed so they ordered the part for me and I brought in to fix ! Aaron is friendly and and helpful ! Service with a smile is always a joy at 730am !!!
9/29/2025
Alexander M. VERIFIED CUSTOMER
Lisa was very professional and kind. She did a great job. So did Derek my salesman
9/28/2025
Pam R. VERIFIED CUSTOMER
Service person was excellent.
9/28/2025
Carla M. VERIFIED CUSTOMER
I will be doing a review on Google on Danny Coon. He said he comes from years of experience over to Toyota, but he said he’s only been with you about six weeks.
I wanted to acknowledge him because I put him right up with the rest of the staff here in Ganley Toyota,: always making me feel special, while doing exemplary work on my vehicle.
9/28/2025
Donae C. VERIFIED CUSTOMER
NEVER had a bad experience with GANLEY in almost 20 years.
9/27/2025
Russell S. VERIFIED CUSTOMER
Dan Maloy is incredible and trustworthy
9/27/2025
William S. VERIFIED CUSTOMER
Ok
9/27/2025
Cathy D. VERIFIED CUSTOMER
Dan Maloy is an excellent honest service manager. So happy he’s with Ganley.
9/27/2025
Linda H. VERIFIED CUSTOMER
Lisa is efficient and knowledgeable and I greatly appreciate her help.
9/26/2025
Richard S. VERIFIED CUSTOMER
Danny was great. He was helpful in every way.
9/26/2025
Robert M. VERIFIED CUSTOMER
I tried to submit comments but it will not accept.