It took 4 hours to complete an oil change and tire rotation, I understand there’s more services ahead of me but then what’s the reason for the appointments ?.
1/4/2026
Kristin P. VERIFIED CUSTOMER
Great service for Manny!
1/4/2026
Nancy A. VERIFIED CUSTOMER
I had an appointment at 8:30 my services took 4-1/2 hrs I was out by 1:00 / 30 why is your service not on a timely matter ?That is ridiculous!
If there’s an appointment than service should have been attended to at the time set . My time is just as important.
1/4/2026
Victor M. VERIFIED CUSTOMER
No follow up on the status of my vehicle. Called several times. Left message and other times was left on hold only for call to be dropped. Finally had to show up only to be told Michael had left foe the day and all clients were turned over to someone else. This individual was so overwhelmed he couldn't help everyone. Absolutely terrible service. I will avoid going back to dealership to service my vehicle in the future.
1/4/2026
Cecilia G. VERIFIED CUSTOMER
The service to my rav4 was incompleted.It suppossed to have the tire rotation besides de oil change. That one was not ejecuted.
1/3/2026
Miriam C. VERIFIED CUSTOMER
4 hrs waiting for an old change is too much
1/3/2026
Georgina T. VERIFIED CUSTOMER
Yes although they had alot of Staff Out for that day to register customers they were still able to take care of us considering the staff shortage
Thank you
1/2/2026
Ryan D. VERIFIED CUSTOMER
RAV4 was suppose to be between 2-3 hours. Took
6 hours to get it. No communication. Had to calL, couldn't get ahold of Jacob. After calling every multiple times wax told to come in to check the car
1/1/2026
Cynthia M. VERIFIED CUSTOMER
All was good except for the wait
1/1/2026
Rose O. VERIFIED CUSTOMER
Victor is a very safe driver and represents the brand well. Manny was a knowledgeable professional. Thank you for not touching my screen and not wetting my vehicle. PS Why has Jennifer, the AI, not contacted me? It was my interaction with her that got me to trade in my Rav4 for my Highlander.
1/1/2026
Rafael C. VERIFIED CUSTOMER
No
1/1/2026
Michael L. VERIFIED CUSTOMER
Alex is very professional. Thank u Alex and have a wonderful new year
1/1/2026
Scott S. VERIFIED CUSTOMER
Jacob Armendariz provides friendly, knowlegeable, and courteous service. He oversaw that my vehicle was fully inspected, my oil was changed, and my tires were rotated. He even had the car washed!
Knowing how importantly Hoy Fox treats customer service, your company is are fortunate to have an employee like Jacob.
1/1/2026
Ruben F. VERIFIED CUSTOMER
Very professional service thank you
1/1/2026
Dolores L. VERIFIED CUSTOMER
Message and Light on my car still says my auto needs services done which make me doubt that change of oil was completed.
1/1/2026
Eduardo C. VERIFIED CUSTOMER
Great service Jose is very professional and gets the job done thank you very much
1/1/2026
Veronica N. VERIFIED CUSTOMER
Manny was very professional and courteous great staff thank you.
12/31/2025
Jessica D. VERIFIED CUSTOMER
Customer service is the worst! I always wait for
The advisor over 15 min to check me in, NO ONE CALLS to let the client know the car is ready for a pick up, never has been offer a loaner car or too see if I would like to be dropped off somewhere. You guys need to be better!
12/31/2025
Alan M. VERIFIED CUSTOMER
I waited 4:15 hours to get my car I kept getting quoted that it would be an hour more and I waited more than a few times, they weren’t honest with me about timing and that’s all I needed in order to plan my day around. Wasted my time and I spent $15 on a taxi to get home because my vehicle wasn’t ready
12/31/2025
Annette B. VERIFIED CUSTOMER
Horrible experience. Will never visit again. 6 hours for an oil change. I will ensure all friends, family and community knows never to visit this place of business.