It was a long process for an oil change but I understand there was a lot of vehicles. My appt was at 10.15 n I didn't get out of there til about 1.15 - 1.20.
Other than that everything ok
1/8/2026
Regine O. VERIFIED CUSTOMER
Gabriel was very professional and kept great communication with me. The wait time was as expected (roughly an hour) and reliably fast!
1/7/2026
Eduardo P. VERIFIED CUSTOMER
Professional and courteous. Everything was done in a timely manner
1/7/2026
Jean O. VERIFIED CUSTOMER
Helpful and friendly.
1/7/2026
Cesar S. VERIFIED CUSTOMER
Mike Torres is an excellent service advisor! He always listens and cares about my concerns. He also advocates for me when needed. He is a Great asset to the Hoy Fox Service Team!
1/7/2026
Daniel C. VERIFIED CUSTOMER
The paperwork states that the oil wasn’t changed. I thought that was specifically why it was being serviced. Also the tire pressure on all 4 tires was different, isn’t that part of the service, check tire pressures.
1/7/2026
Saul Tomas. VERIFIED CUSTOMER
Professional service but we need more smiles and happy faces...it helps...
1/7/2026
Rosa L. VERIFIED CUSTOMER
Michael me explico una forma de poder hacer servicios a mi camioneta y poder hacer el pago en pagos mensuales, y eso me da mucha confianza y eso es algo que yo no sabia, ademas cuado me entregó mi camioneta estaba lavada también le había comentado que se prendía un sensor de las llantas y me dijo que el se encargaba de revisar y si el sensor no prende mas , volvere a pedir a Michael en mi proxima vista
1/7/2026
Gabriela H. VERIFIED CUSTOMER
Very excited!! Explain everything that I needed to know what was going on with my car. Would highly recommend him and will come back to him again!
1/7/2026
Roberto L. VERIFIED CUSTOMER
Jose Gurrola was a very friendly and efficient customer service representative however I've trusted my truck to hoy fox for every service since I bought it. This last service on Friday January 2nd was the exception.
I paid a total of $236.94 for the oil change and for an upholstery cleaning service that Jose offered and since I trust your dealership I went for it.
I picked up my truck later that day and drove home, the morning after I noticed oil on the driveway, my Tacoma has never leaked oil, then I checked my front and back seats and the upholstery was not cleaned as expected, stains are still there, I took the Truck back to the dealership Monday 01/05/26 and tried to talk to Jose about it but he was on his day off so Manny took care of me. They kept the truck for the majority of the day and had it ready later that evening, Manny said the repair crew failed to include a functional gasket when they changed the oil and hence the oil leakage, Manny refused to do anything about the mediocre upholstery cleaning service and told me I would have to take that up with Jose.... In general I'm very disappointed and worried about what damage my truck could've sustained because of the oil leak....
1/7/2026
Candelario C. VERIFIED CUSTOMER
Mr.Hernandez is awesome,respectful.he knows his business.
1/7/2026
Iliana O. VERIFIED CUSTOMER
Length of wait was very high. Jose did inform me of this and he was great and all. But 2.5 hours of wait was just really high for me. Maybe whoever is making appointments needs to adjust them accordingly!?
1/6/2026
Diana M. VERIFIED CUSTOMER
Very professional and very customer service oriented.
1/6/2026
Cynthia S. VERIFIED CUSTOMER
Had a 915 am appt amd arrived on time for a oil
Change. I waited until 1230 pm and truck still wasn’t ready. I have waited as much time for more work to be done. Your service felt
Was super busy and I felt over booked. My son took his truck forma 1030 appt and didn’t get it back until after 5pm. This was 1st bad experience for us ! Be better ! Don’t overbook. I come
Here be he of Mr Fernando , he was my service rep for a long time! Always kept me posted !
1/6/2026
Alberto C. VERIFIED CUSTOMER
I have had the inspection of my truck done with you guys since I got it back in 2013. I was never charged before and this time I was charged and I wonder why. Is this a new rule or what
1/6/2026
Hilda V. VERIFIED CUSTOMER
First off I had an appointment at 11:15 waited 4 hours till my truck was ready my advisor Alex not once communicated with me that it would be a bit longer when I got there I asked if he knew how long it would be he said like an hour 1/2 no communication at all i asked to speak to a manager after 30 min manager never came .
1/6/2026
Andrea N. VERIFIED CUSTOMER
Fast and friendly service! Thankful for the convenience of the shuttle service provided.
1/6/2026
Melinda Darleen. VERIFIED CUSTOMER
Very pleasant employee
1/6/2026
Susan P. VERIFIED CUSTOMER
Oil left on my floor mat and tires weren’t aired up like I had wanted. The tire light still keeps going off and some tires are at 27psi.
1/5/2026
Anna M. VERIFIED CUSTOMER
Jacob is friendly and knowledgeable. Answered all my questions and made sure we had the best experience while we waited.