El servicio y las atenciones todo estuvo o bien solo una observación
Cuando salí de la agencia y agarré la carretera el cofre de mi auto se abrió
No lo aseguraron bien
7/16/2026
Cynthia M. VERIFIED CUSTOMER
Me molestó demasiado que no tuvieron la atención de decirme que mi camioneta se iba a quedar en las instalaciones el cual, no estaba preparada para eso y tuve que perder un día de trabajo por esa razón. Lo único que me mandaron fue el mensaje para autorizar el filtro del aire y de ahí en más no obtuve respuesta, fui a las instalaciones pero desgraciadamente ya estaba cerrado.
7/16/2026
William A. VERIFIED CUSTOMER
Thank you
7/15/2026
Jose T. VERIFIED CUSTOMER
Se suponía que iban a cambiar una parte de plástico del asiento frontal y no lo hicieron, aún cuando se los había pedido! Como es posible que me manden decir que mi tundra ya estaba lista!
7/15/2026
Delfina G. VERIFIED CUSTOMER
Ok fine thank you
7/15/2026
Jorge A. VERIFIED CUSTOMER
I am satisfied with your service however I wish your advisors could return feedback more quickly on status of vehicles being diagnosed or repaired.
7/15/2026
Lisa M. VERIFIED CUSTOMER
Donald is exceptional in customer service, he was polite, patient, professional and expeditious. His communication was clear concise and fast making the oil change and repairs such an easy process.
7/15/2026
Brenda V. VERIFIED CUSTOMER
I was satisfied with the service
7/15/2026
Amber V. VERIFIED CUSTOMER
Overall the service was horrible, you all took my vehicle to get fixed at a body shop after denting the vehicle and the paint chipped I got my vehicle back and the paint doesn’t match and it looks horrible and bubble. Toyota informed me I would have to take it up to the body shop Toyota took and chose this body shop and I was advised to call the body shop. And I called the body shop and they won’t assist me until Toyota gets involved since the contract is under Toyota so now no one. Will help me!!!
7/15/2026
Kent S. VERIFIED CUSTOMER
Gabriel is an improvement from my last service rep.
7/15/2026
Ivan S. VERIFIED CUSTOMER
My vehicle was serviced to my satisfaction, the service advisor addressed my concerns.
7/14/2026
Maria I. VERIFIED CUSTOMER
Donald es una persona muy amableI
7/14/2026
Jose J. VERIFIED CUSTOMER
Excellent Customer Service from Angel
7/14/2026
Estela P. VERIFIED CUSTOMER
Angel Quintana provided the most exceptional service. Best experience at Toyota yet with him. We were very impressed with his attentiveness.
7/14/2026
Steven C. VERIFIED CUSTOMER
Was disappointed that the car wash was out of commission, but not a big deal. Forgot to ask technicians if they could disable the driver camera. If anyone can provide instructions then that would be great. I tried following online step by step but failed.
7/14/2026
Mario H. VERIFIED CUSTOMER
I have a pre paid oil change service, and I cannot use last service because it was expired, then I have to pay for this last oil change.
7/14/2026
Alicia R. VERIFIED CUSTOMER
We feel completely disrespectful. Santiago blew us off for the first 2 days. Finally when he acknowledged us he couldn't help himself with treating us disrespectfully by spewing several lies. Why? After telling us the part would be ready in a couple of days , he concluded the conversation with telling us to call him back "oh in about a month". What the heck. Why do we need to call you back. Why can't you call us when the part arrives. In the past ten years , we have purchased and paid off 2 Tacoma's and 2 Corolla's. Now we are renting a third Tacoma. There is no way you can tell us we are a valued customer by the way we were treated this past week. I even got the run around by Santiago's supervisor. This treatment is absolutely unacceptable.
7/13/2026
Daniela E. VERIFIED CUSTOMER
I arrived for my 7:30am appointment at 7:20am and did not receive my vehicle keys until 11:35am. I waited for 4 hours and had to take it upon myself to look for the service provider to get an update on my vehicle. I had received a call from the service provider at 10:12am informing me my vehicle was almost ready and he just needed to get the paperwork ready. I did not receive any further updates until I went searching for him at 11:30am. I found it deeply disappointing that as a customer, I had to make an appointment and my appointment time was not respected. It is unacceptable to have to call for an appointment that fits my schedule, arrive on time, wait a more than reasonable amount of time, and still have to stand up for myself because no one informed me about anything regarding the status of my vehicle. Not to mention, my vehicle has continued to show the “Maintenance Required Soon” which makes me question if my vehicle was even serviced in the first place after 4 hours of waiting.