Customer service great, but driven by wrong input from the shop. 3 lies on one single visit is too much. Last lie even made me feel that Fox Toyota believes that I was dumb. Honestly, I would love to have a formal feedback with the end on mind to help Toyota on its approach to their customers. Marvin made the right calls, even though he was not informed for all the discrepancies and the lack of integrity of his team. I and my family, including my extended family, we are loyal to Toyota. Maybe more than 10 recent models in the family are Toyota. Honestly, I have my second thoughts of coming back for maintenance services… sadly.
7/2/2026
Marcos P. VERIFIED CUSTOMER
Excellent service beyond expectation.
7/2/2026
Jorge M. VERIFIED CUSTOMER
Its the worst I have ever had at a dealership. What I told them to fix wasn't done, took me a week to be able to get in contact with him. I spoke with a manager and he never got the issue solved, didn't contact me back. When i picked up my car, it had the same issues, nothing was fixed. I've been calling since I picked up my car was picked up 2 weeks ago waiting to see how to get this resolved. I left my car at the dealership for Eight days and nothing was fixed. I need someone to reach back ASAP. I didnt get a receipt for what work was done on the car despite talking to costomer service and them telling me they would send word to a manager. I will be escalating this further if no one reaches out within a week. The manager also told me they would order a steering wheel and there has been no updates for 2 weeks on the progress of the wheel.
7/2/2026
Mario H. VERIFIED CUSTOMER
The service was great, Santiago was a true professional, the wait was a little long but I'm sure it'll be better next time thanks for your service Fox Toyota, God bless ????
7/2/2026
Efrain H. VERIFIED CUSTOMER
Todo perfecto gracias
7/2/2026
Adele M. VERIFIED CUSTOMER
Great service! Helped me from start to finish!
7/2/2026
Henry G. VERIFIED CUSTOMER
Muy servicial y amable.
7/2/2026
Ruben A. VERIFIED CUSTOMER
Very disappointed, never got a returned call after 4 attemps of me calling Santiago for updates on my vehicle and even tried speaking to a member of management and had no success. Cassandra told me that they were not answering and unavailable. I finally had to send my son to pick up the vehicle.I WILL NEVER GO BACK OR EVEN TRY TO BUY A VEHIVLE FROM THIS LOCATION.Very bad customer service sad to say.
7/2/2026
Patricia M. VERIFIED CUSTOMER
Good service
7/1/2026
Cdl Plumbing. VERIFIED CUSTOMER
Donald is very nice and professional.
7/1/2026
Roxanne M. VERIFIED CUSTOMER
I understand that your team gets swamped during peak hours, but if service members are overwhelmed, adjustments should be made to provide them with additional assistance. Lastly, please ensure better consistency in communication between clients and service providers. Unfortunately I’m not sure if I will be taking my vehicle back to hoyfox.
7/1/2026
Lotu L. VERIFIED CUSTOMER
Waited on or about 3 weeks for my truck, parts department has approved my tire before and has given me a tire/wheel, which is the same exact tire/wheel during my previous trip to the dealership. Overall good experience with Donald. Parts department needs to do better
7/1/2026
Marco H. VERIFIED CUSTOMER
I came in for the advertised lunch-time oil change special of $69.95, but after additional fees, including a credit card fee and an oil disposal fee, my total came out to over $80. I was told the service would take about 2 hours, but it ended up taking 3 hours and 15 minutes. Throughout the process, no one provided any updates, and I had to repeatedly check on the status of my truck myself.
To make matters worse, when I got back to my vehicle, I found the cabin filter cover left on the passenger-side floor, which raises concerns about the attention to detail during the service. Between the unexpected charges, excessive wait time, lack of communication, and the missed reassembly item, this was a disappointing experience.
7/1/2026
Ruben M. VERIFIED CUSTOMER
Tengo pendiente el servicio tengo la cita este 3 de julio alas 7 am con Gabriel lucero
7/1/2026
Luz Y. VERIFIED CUSTOMER
All went great. Thanks Issac.
7/1/2026
Carolina L. VERIFIED CUSTOMER
Avelina is very nice and knowledgeable, she took the time to explain to me what I needed to know, I saw her helping other customers, she was also very kind.
6/30/2026
Alonso U. VERIFIED CUSTOMER
All ok , just the answering robot keep you in circles and can’t contact some one , I had to go physically to check on my truck and made me lose my time
6/30/2026
Nick C. VERIFIED CUSTOMER
First off Gabe helped immensely. So this is not about him whatsoever.
My advisor manny had no communication to let me know what was going on. Nobody at your dealerships answers the phone it goes straight to an answering service and then when they transfer no one picks up. Honestly the worst service I have ever had with a dealership. Takes you guys 10-15 minutes to even acknowledge when you arrive in your vehicle. Dropped off my vehicle the 3rd and picked up the 29th for a brake job and tires!!! Also the only reason I even knew my vehicle was done is because I actually went to the dealership because no one’s answers to check on the status and this is when Gabe got us taken care of.
6/30/2026
Raul J. VERIFIED CUSTOMER
Angel provided excellent customer service
6/29/2026
Can L. VERIFIED CUSTOMER
I was not satisfied with the service I received during my 20,000-mile maintenance.
When my vehicle was returned, I noticed in the Toyota app that one of the tires had a lower pressure than the others. I brought this to Isaac ****’s attention, but instead of checking the tire or verifying the pressure, he simply told me that I probably just needed to drive the vehicle for the system to reset.
Unfortunately, no one took the time to inspect the tire or confirm that the pressure was correct before sending me on my way. It has now been two days, and that same tire is still showing a lower pressure than the rest. This tells me that my concern should have been taken more seriously rather than dismissed.
I expect a basic concern like tire pressure to be verified during a maintenance visit, especially after I brought it to the advisor’s attention. Because of this experience, I was disappointed with the level of customer service I received.