Representative was rude and unprofessional to my wife, he didn't show respect or interest on the suc issues
1/10/2026
Leticia P. VERIFIED CUSTOMER
Jacob was great. Our Tacoma was taken in for a recall on the brakes on Friday, by Sunday we noticed that it was leaking brake fluid. When my boyfriend first called they told him he needed to make an appointment or drop it off for the whole day. This would not be possible as he needs the vehicle to get to work. I told him to call Jacob as he is our service advisor. He told him to bring in the truck ASAP, he was checked in quickly and the issue was taken care.
1/9/2026
Jesus A. VERIFIED CUSTOMER
I was in and out right away!
1/9/2026
Virigina R. VERIFIED CUSTOMER
Gabriel goes above and beyond and I trust the work the technicians do.
1/9/2026
Rosa L. VERIFIED CUSTOMER
Thank you
1/9/2026
Omar D. VERIFIED CUSTOMER
The service is always great with Michael Torres. The timely manner of the time it took to get me on my way out is always a plus even with their busyness. Thank you Michael
1/9/2026
Arturo R. VERIFIED CUSTOMER
Everything was great, Avelina was great customer service! I just suggested to her to make sure cars are locked when they are done and parked. They left my truck open and even though I left everything of value at home I still have personal items and documents in my truck.
1/9/2026
Stephen D. VERIFIED CUSTOMER
2.5 hours is way too long for an oil change and tire rotation with an appointment regardless of inspection. Then my cabin filter and air filter were clean. I literally just replaced them and recommend replacing? My Tundra and my wife’s Sequoia are switching service departments to Poe.
1/9/2026
Leonel S. VERIFIED CUSTOMER
Very attentive and professional. Helped me with all of my problems. Thank you for making it a great experience! Will be back again.
1/9/2026
Anna L. VERIFIED CUSTOMER
Michael was very informative about my vehicle
1/9/2026
Claudia O. VERIFIED CUSTOMER
Very helpful, professional and friendly!!!
1/8/2026
David G. VERIFIED CUSTOMER
Thank you for your service
1/8/2026
Corina S. VERIFIED CUSTOMER
Jose was great!
1/8/2026
Victor S. VERIFIED CUSTOMER
It is a very complete and professional service provided by each and every one of the toyota representatives.
1/8/2026
Paola M. VERIFIED CUSTOMER
Communication and service was great. Open to discussing and answering questions .
1/8/2026
Omar G. VERIFIED CUSTOMER
Jose is a polite guy. He answer all my questions and helped me with everything I asked for.
1/8/2026
Blanca V. VERIFIED CUSTOMER
I arrive to my appointment at 7:35 it’s was at 7:45 they told me your car will be be ready in 1:30 minutes I said no problem it was 11:00 and my Tacoma was not out yet then they called me to paid bumper they couldn’t find my truck no where around the parking lot 20 minutes or more trying to get my truck they never marked my Tacoma with the sticker of the following service it was awful the same reason I stopped doing the service at Poe Toyota cause they would take forever very disappointed at my service .
1/8/2026
Katherine R. VERIFIED CUSTOMER
It took 4 hours for an oil change and tire rotation. I let them know I was going to wait, but it took me finding an advisor to ask for the status of my vehicle for it to suddenly be ready.
1/8/2026
Armando L. VERIFIED CUSTOMER
Excellent customer service
1/8/2026
Alfredo C. VERIFIED CUSTOMER
Service was performed as requested and finished
Within a reasonable time