Had a 915 am appt amd arrived on time for a oil
Change. I waited until 1230 pm and truck still wasn’t ready. I have waited as much time for more work to be done. Your service felt
Was super busy and I felt over booked. My son took his truck forma 1030 appt and didn’t get it back until after 5pm. This was 1st bad experience for us ! Be better ! Don’t overbook. I come
Here be he of Mr Fernando , he was my service rep for a long time! Always kept me posted !
1/6/2026
Alberto C. VERIFIED CUSTOMER
I have had the inspection of my truck done with you guys since I got it back in 2013. I was never charged before and this time I was charged and I wonder why. Is this a new rule or what
1/6/2026
Hilda V. VERIFIED CUSTOMER
First off I had an appointment at 11:15 waited 4 hours till my truck was ready my advisor Alex not once communicated with me that it would be a bit longer when I got there I asked if he knew how long it would be he said like an hour 1/2 no communication at all i asked to speak to a manager after 30 min manager never came .
1/6/2026
Andrea N. VERIFIED CUSTOMER
Fast and friendly service! Thankful for the convenience of the shuttle service provided.
1/6/2026
Melinda Darleen. VERIFIED CUSTOMER
Very pleasant employee
1/6/2026
Susan P. VERIFIED CUSTOMER
Oil left on my floor mat and tires weren’t aired up like I had wanted. The tire light still keeps going off and some tires are at 27psi.
1/5/2026
Anna M. VERIFIED CUSTOMER
Jacob is friendly and knowledgeable. Answered all my questions and made sure we had the best experience while we waited.
1/4/2026
Fernando S. VERIFIED CUSTOMER
It took 4 hours to complete an oil change and tire rotation, I understand there’s more services ahead of me but then what’s the reason for the appointments ?.
1/4/2026
Kristin P. VERIFIED CUSTOMER
Great service for Manny!
1/4/2026
Nancy A. VERIFIED CUSTOMER
I had an appointment at 8:30 my services took 4-1/2 hrs I was out by 1:00 / 30 why is your service not on a timely matter ?That is ridiculous!
If there’s an appointment than service should have been attended to at the time set . My time is just as important.
1/4/2026
Victor M. VERIFIED CUSTOMER
No follow up on the status of my vehicle. Called several times. Left message and other times was left on hold only for call to be dropped. Finally had to show up only to be told Michael had left foe the day and all clients were turned over to someone else. This individual was so overwhelmed he couldn't help everyone. Absolutely terrible service. I will avoid going back to dealership to service my vehicle in the future.
1/4/2026
Cecilia G. VERIFIED CUSTOMER
The service to my rav4 was incompleted.It suppossed to have the tire rotation besides de oil change. That one was not ejecuted.
1/3/2026
Miriam C. VERIFIED CUSTOMER
4 hrs waiting for an old change is too much
1/3/2026
Georgina T. VERIFIED CUSTOMER
Yes although they had alot of Staff Out for that day to register customers they were still able to take care of us considering the staff shortage
Thank you
1/2/2026
Ryan D. VERIFIED CUSTOMER
RAV4 was suppose to be between 2-3 hours. Took
6 hours to get it. No communication. Had to calL, couldn't get ahold of Jacob. After calling every multiple times wax told to come in to check the car
1/1/2026
Cynthia M. VERIFIED CUSTOMER
All was good except for the wait
1/1/2026
Rose O. VERIFIED CUSTOMER
Victor is a very safe driver and represents the brand well. Manny was a knowledgeable professional. Thank you for not touching my screen and not wetting my vehicle. PS Why has Jennifer, the AI, not contacted me? It was my interaction with her that got me to trade in my Rav4 for my Highlander.
1/1/2026
Rafael C. VERIFIED CUSTOMER
No
1/1/2026
Michael L. VERIFIED CUSTOMER
Alex is very professional. Thank u Alex and have a wonderful new year
1/1/2026
Scott S. VERIFIED CUSTOMER
Jacob Armendariz provides friendly, knowlegeable, and courteous service. He oversaw that my vehicle was fully inspected, my oil was changed, and my tires were rotated. He even had the car washed!
Knowing how importantly Hoy Fox treats customer service, your company is are fortunate to have an employee like Jacob.