It is a very complete and professional service provided by each and every one of the toyota representatives.
1/8/2026
Paola M. VERIFIED CUSTOMER
Communication and service was great. Open to discussing and answering questions .
1/8/2026
Omar G. VERIFIED CUSTOMER
Jose is a polite guy. He answer all my questions and helped me with everything I asked for.
1/8/2026
Blanca V. VERIFIED CUSTOMER
I arrive to my appointment at 7:35 it’s was at 7:45 they told me your car will be be ready in 1:30 minutes I said no problem it was 11:00 and my Tacoma was not out yet then they called me to paid bumper they couldn’t find my truck no where around the parking lot 20 minutes or more trying to get my truck they never marked my Tacoma with the sticker of the following service it was awful the same reason I stopped doing the service at Poe Toyota cause they would take forever very disappointed at my service .
1/8/2026
Katherine R. VERIFIED CUSTOMER
It took 4 hours for an oil change and tire rotation. I let them know I was going to wait, but it took me finding an advisor to ask for the status of my vehicle for it to suddenly be ready.
1/8/2026
Armando L. VERIFIED CUSTOMER
Excellent customer service
1/8/2026
Alfredo C. VERIFIED CUSTOMER
Service was performed as requested and finished
Within a reasonable time
1/8/2026
Lily E. VERIFIED CUSTOMER
It was a long process for an oil change but I understand there was a lot of vehicles. My appt was at 10.15 n I didn't get out of there til about 1.15 - 1.20.
Other than that everything ok
1/8/2026
Regine O. VERIFIED CUSTOMER
Gabriel was very professional and kept great communication with me. The wait time was as expected (roughly an hour) and reliably fast!
1/7/2026
Eduardo P. VERIFIED CUSTOMER
Professional and courteous. Everything was done in a timely manner
1/7/2026
Jean O. VERIFIED CUSTOMER
Helpful and friendly.
1/7/2026
Cesar S. VERIFIED CUSTOMER
Mike Torres is an excellent service advisor! He always listens and cares about my concerns. He also advocates for me when needed. He is a Great asset to the Hoy Fox Service Team!
1/7/2026
Daniel C. VERIFIED CUSTOMER
The paperwork states that the oil wasn’t changed. I thought that was specifically why it was being serviced. Also the tire pressure on all 4 tires was different, isn’t that part of the service, check tire pressures.
1/7/2026
Saul Tomas. VERIFIED CUSTOMER
Professional service but we need more smiles and happy faces...it helps...
1/7/2026
Rosa L. VERIFIED CUSTOMER
Michael me explico una forma de poder hacer servicios a mi camioneta y poder hacer el pago en pagos mensuales, y eso me da mucha confianza y eso es algo que yo no sabia, ademas cuado me entregó mi camioneta estaba lavada también le había comentado que se prendía un sensor de las llantas y me dijo que el se encargaba de revisar y si el sensor no prende mas , volvere a pedir a Michael en mi proxima vista
1/7/2026
Gabriela H. VERIFIED CUSTOMER
Very excited!! Explain everything that I needed to know what was going on with my car. Would highly recommend him and will come back to him again!
1/7/2026
Roberto L. VERIFIED CUSTOMER
Jose Gurrola was a very friendly and efficient customer service representative however I've trusted my truck to hoy fox for every service since I bought it. This last service on Friday January 2nd was the exception.
I paid a total of $236.94 for the oil change and for an upholstery cleaning service that Jose offered and since I trust your dealership I went for it.
I picked up my truck later that day and drove home, the morning after I noticed oil on the driveway, my Tacoma has never leaked oil, then I checked my front and back seats and the upholstery was not cleaned as expected, stains are still there, I took the Truck back to the dealership Monday 01/05/26 and tried to talk to Jose about it but he was on his day off so Manny took care of me. They kept the truck for the majority of the day and had it ready later that evening, Manny said the repair crew failed to include a functional gasket when they changed the oil and hence the oil leakage, Manny refused to do anything about the mediocre upholstery cleaning service and told me I would have to take that up with Jose.... In general I'm very disappointed and worried about what damage my truck could've sustained because of the oil leak....
1/7/2026
Candelario C. VERIFIED CUSTOMER
Mr.Hernandez is awesome,respectful.he knows his business.
1/7/2026
Iliana O. VERIFIED CUSTOMER
Length of wait was very high. Jose did inform me of this and he was great and all. But 2.5 hours of wait was just really high for me. Maybe whoever is making appointments needs to adjust them accordingly!?
1/6/2026
Diana M. VERIFIED CUSTOMER
Very professional and very customer service oriented.