My service light is still on and when I called to get it fixed they told me my service provider was going to call me. I have yet to receive a call I work and can’t just be going to get this fixed. All I need is for someone to walk me through on how to reset it. I was also never told what was going to be done to my truck I thought I was going in for an oil change but apparently that didn’t happen. I had to ask them I was explained what they did. Also my recall is still showing in my app even though they say they did it
1/10/2026
Cdl Plumbing. VERIFIED CUSTOMER
Michael is very polite and professional.
1/10/2026
Guillermo R. VERIFIED CUSTOMER
Good attentive service
1/10/2026
Irene F. VERIFIED CUSTOMER
Jose was very friendly and attentive. Provided great service.
1/10/2026
Esmeralda C. VERIFIED CUSTOMER
Thank you for your service
1/10/2026
Manuel R. VERIFIED CUSTOMER
Excellent service. Was in and out under an hr
1/10/2026
Elizabeth C. VERIFIED CUSTOMER
Great service and had me back in vehicle quickly
1/10/2026
Claudia G. VERIFIED CUSTOMER
Representative was rude and unprofessional to my wife, he didn't show respect or interest on the suc issues
1/10/2026
Leticia P. VERIFIED CUSTOMER
Jacob was great. Our Tacoma was taken in for a recall on the brakes on Friday, by Sunday we noticed that it was leaking brake fluid. When my boyfriend first called they told him he needed to make an appointment or drop it off for the whole day. This would not be possible as he needs the vehicle to get to work. I told him to call Jacob as he is our service advisor. He told him to bring in the truck ASAP, he was checked in quickly and the issue was taken care.
1/9/2026
Jesus A. VERIFIED CUSTOMER
I was in and out right away!
1/9/2026
Virigina R. VERIFIED CUSTOMER
Gabriel goes above and beyond and I trust the work the technicians do.
1/9/2026
Rosa L. VERIFIED CUSTOMER
Thank you
1/9/2026
Omar D. VERIFIED CUSTOMER
The service is always great with Michael Torres. The timely manner of the time it took to get me on my way out is always a plus even with their busyness. Thank you Michael
1/9/2026
Arturo R. VERIFIED CUSTOMER
Everything was great, Avelina was great customer service! I just suggested to her to make sure cars are locked when they are done and parked. They left my truck open and even though I left everything of value at home I still have personal items and documents in my truck.
1/9/2026
Stephen D. VERIFIED CUSTOMER
2.5 hours is way too long for an oil change and tire rotation with an appointment regardless of inspection. Then my cabin filter and air filter were clean. I literally just replaced them and recommend replacing? My Tundra and my wife’s Sequoia are switching service departments to Poe.
1/9/2026
Leonel S. VERIFIED CUSTOMER
Very attentive and professional. Helped me with all of my problems. Thank you for making it a great experience! Will be back again.