I called for a appointment fir Saturday and the person i spoke to told to bring it in and they take care of my 20.0000 Mike service and take a look at my brakes that were squeezing when I reverse.when I got there Saturday the attendant want to charge for a diagnostic check on the brakes and I explained to him exactly what the told me over the phone. So then Manny came out and he told me there was a issue recall with the brakes so he said if I could leave it till monday I agreed. No call on monday or tuesday I then called for a update and the attendendt somebody would call me back but no one did. I called back on wed and they told me my truck would be ready at 11 am at 4 pm I get a text that my truck would be ready the next day at so I finally picked up my truck on thursday and the could of least washed plus the did not put a updated milage sticker for my next oil change im very disappointed with the lack of communication and poor customer service.
4/18/2026
Michelle L. VERIFIED CUSTOMER
Thank you so much Mike! I appreciate you. Blessings!!
4/18/2026
Diana G. VERIFIED CUSTOMER
Avelina never checked me in. Nor acknowledged my presence when I returned later to check status of my truck. Micheal Mendoza check me in and found out status for me. I even talked to assistant manager about issue. Phone calls should never be as important as customer present. Her customer service was unacceptable. If I spoke Spanish. I would has a few words for her. Thank you. Give Michael a raise.
4/18/2026
Eli A. VERIFIED CUSTOMER
The service on the vehicle was completed within 30 to 40 mins after arriving to the dealership. That is great. Please commend your mechanics for the great job that they do. The problem is the vehicle sat on the side of the dealership for over 40 mins even after I notified the representative that the service was complete. I waited longer to pay and get my keys than I did for the mechanics to actually do the service.
4/18/2026
Amelia B. VERIFIED CUSTOMER
Thank you, for your timely order,friendly staff, and comfortable waiting area. I like coming to Fox for this precise reason that they take you on your scheduled appointment time.
4/17/2026
Valerie R. VERIFIED CUSTOMER
Thank you
4/17/2026
Omar R. VERIFIED CUSTOMER
It took tooo long just to do an oil change, alignment and to change a filter 4 hrs for that. I had to be calling and checking in to see when it was ready I believe you have an opportunity in that area. José said that because he was outside but i believe you can put in a system of first in and out. and set the keys to who is next if that is an issue i do t believe he was out there the whole time. I even overheard another client complain about the same issue
4/17/2026
Nathalie M. VERIFIED CUSTOMER
I loved how i took in my car so dirty and they made sure to give me my car all nice and washed ! Service was a 10/10!
4/17/2026
Anthony E. VERIFIED CUSTOMER
Lack of communication...no updates on my vehicle until it was ready for pick-up. Not good if you have to set up time to leave work to pick up your vehicle. Would be nice to know ahead of time estimated when your vehicle will be ready. To not have any human interaction is unacceptable.
4/16/2026
Eric M. VERIFIED CUSTOMER
Amazing service! Great communication and felt like he kept me updated on a regular basis!
4/16/2026
Sonia S. VERIFIED CUSTOMER
My truck was ready and I went to ask her and she says it wasn't ready yet. I went couple of times because my truck was parked outside and she didn't wanted to finish the papers until the 3rd called that I did to her. An oil change took her 2 hrs to completed even with the appointment.
4/16/2026
Felecia S. VERIFIED CUSTOMER
My experience with Fox Toyota from purchase to Services has been nothing but top notch. I am very satisfied with my experience.
4/15/2026
Nathaniel P. VERIFIED CUSTOMER
Customer service was great as always.
4/15/2026
Erika R. VERIFIED CUSTOMER
El Sr. Manuel Hernandez siempre da un service miy professional y con una actitud muy positiva. Gracias.
4/15/2026
Yong K. VERIFIED CUSTOMER
Very confusing/frustrating process and communication lacked. Tried calling multiple times and left messages. No response. Car was promised for Thursday or Friday pick up and got no word until I called in Sat. Service advisor was out and I find put vehicle would not be ready until the following week. Then when car is ready for pick up, price shows up different than what was discussed/approved amount on payment link. It was Avelina's day off and she told me to deal with Fernie. Ultimately, Fernie the manager (who is excellent) made it right, but communication with Avelina was poor/non existent at some moments.
4/15/2026
Ricardo V. VERIFIED CUSTOMER
Excellent service provided by Fox Toyota team
4/14/2026
Susana N. VERIFIED CUSTOMER
Fernando provided quality customer service and had my car back in a timely manner. I appreciate that with a plastic to prevent any stains.
4/14/2026
Roberto N. VERIFIED CUSTOMER
Manny service adviser was attentive and professional.
4/14/2026
Lorena B. VERIFIED CUSTOMER
I really like the service provided.
4/14/2026
Angel S. VERIFIED CUSTOMER
The service was exceptional and Mike Torres was fantastic to work with. I’d recommend him and his services to anyone.