Hello I just wanted clarification as to what the maintenance required sign on my car needs where because when I went in for my appointment the paper mentioned no oil change at this time but they always change my oil after 5,000miles and they apply the sticker over on the windshield, this time they simply switched the sticker and no oil change was performed I wanted clarification on what the difference was with this visit.
I tried calling on three different occasions but the lady was out of office each time and I left a message with another worker but I still haven’t received a response. I work overnight and so my family assists me with these things, which is why I wanted explanation since I was not present at the time.
3/7/2026
Maria L. VERIFIED CUSTOMER
Alex is very friendly. Great customer service.
3/7/2026
Mark M. VERIFIED CUSTOMER
I checked in at my 7:30 appointment and was told it will take about 3 hours,same thing I was told when the camera was ordered. I figured 3-4 hours because the dealer usually takes longer. No problem. 6 hours laters it was done. Pretty poor service. I don't know where the problem lies, and I don't care. But it was a long wait.
3/7/2026
Amalia A. VERIFIED CUSTOMER
Nunca me habían dado un servicio tan pésimo yeve mi vehículo alas 7 am y me lo entregaron casi alas 4 pm y solo era el servicio regular casi 6 hrs y no tenían listo mi papeleo y no encontraban mis llaves me gustaría cambiar al k me atendió x otra persona mas consiente y responsable y amable x k nisikiera se disculpo y culpo asus empleados x el servicio cuando me atendía Fernando nunca tuve problemas con el servicio siempre en cuanto estaba lista mi troca me yamabapara recogerla y José nisikiera atendió mis llamadas la verdad estoy muy desilusionada x este servicio k me dieron
3/7/2026
Elizabeth H. VERIFIED CUSTOMER
We received a Kindle treatment
Thank you Avelina.
3/7/2026
Jeannette M. VERIFIED CUSTOMER
Efficient and timely
3/6/2026
Jennifer D. VERIFIED CUSTOMER
Amelia is professional friendly and efficient. I enjoy working with her.
3/5/2026
Edmundo A. VERIFIED CUSTOMER
Great detailed service
3/5/2026
Anna S. VERIFIED CUSTOMER
I was in and out. Alejandro was very friendly
3/5/2026
Rosie M. VERIFIED CUSTOMER
Friendly and fast service. My vehicle is running smoothly. THANK you..
3/5/2026
Jesus Antonio. VERIFIED CUSTOMER
Esta poco caro un cambio de aceite de 4 cilindros
3/5/2026
Luis J. VERIFIED CUSTOMER
My truck was on time correctly
3/4/2026
Alejandro O. VERIFIED CUSTOMER
Great service attention to the customer
3/4/2026
Hector M. VERIFIED CUSTOMER
Excellent service. It's my first time visiting this location. Very friendly, and the prices are reasonable. I will definitely return. Thank you, Gabriel Lucero. Thank you, Fox Toyota of El Paso.
3/4/2026
Maria M. VERIFIED CUSTOMER
I had no problem with Mike Torres. He was professional and customer friendly. My problem is with your drop off system. Total chaos. There should be a spot for dropping off your vehicle and keys when you have an appointment. I realize your service dept was very busy but a better system could help in this case
3/4/2026
Alejandra T. VERIFIED CUSTOMER
3rd time returning for the spare key. Was given a tank of gas for my inconvenience.