Manuel has an excellent knowledge and know exactly what we expect from Hoy Fox Service Department….!
4/22/2026
Jacob N. VERIFIED CUSTOMER
The text notifications for the add on services suggested went to my wife’s phone number. She received the notification the inspection/ job was done around 11am with the report listing 10:39am as the completion time. The reps in store never took the initiative to bring me the inspection report or ask if I wanted to add on, even though I asked the reps at the desk if it was available multiple times after my wife had received the text report. I was left for nearly two hours past when the report indicated completion time. It’s ridiculous that nobody would have correctly answered my numerous attempts to ascertain if they had completed the inspection report and that nobody ever bothered to call my name to advise my vehicle was done. Your lackluster performance caused me to be late to an appointment.
4/22/2026
Angelica M. VERIFIED CUSTOMER
Friendly and helpful
4/22/2026
Sylvia G. VERIFIED CUSTOMER
Service is slow dropping off vehicle
My overall experience was ok. It could be better if they have back the cashiers to checkout faster and easier.
4/22/2026
Mark R. VERIFIED CUSTOMER
Muchas gracias por el excelente servicio!????????????
4/21/2026
Johnathan T. VERIFIED CUSTOMER
I would definitely like it much faster I understand I didn’t have an appointment but I started getting tired close to the end felt like forever and have been meaning to get my console fixed for like feels coming close to 2 years not and it’s still broken with being told we’ll call you or get in touch, it never happening and then when I show for the following service being told again and again that it was sent back and returned
4/21/2026
Sonia S. VERIFIED CUSTOMER
I was disappointed i got there at my appointment time at 07:45. I wasn't seen till 20 mins later. I pulled up in the service lane. I had 2 other calls pull up in the middle lane and were attended before me. I had to reach out to a female that was helping the car behind me. I also waited 3 hrs just for oil change. Not happy. I got up looking for jose and the guy sharing the room helped. Jose finally showed up and was flusted and upset. He apologized but honestly didn't feel sincere. Next time I'll just go to a lub and go for oil change. Not worth waiting so long.
4/21/2026
George G. VERIFIED CUSTOMER
Very helpful and easy to work with. Helped as much as he could as well.
4/21/2026
Adrian C. VERIFIED CUSTOMER
The driver's-side door won't open from the inside. I was asked to bring the car in; it was there all day, but then I was told to pick it up because they didn't have the part. They didn't give me an estimated completion date; I had to call today to ask, and the response was: "There is no date for the part to arrive—we'll just let you know." It is absurd not to have concrete information or a solution.
4/21/2026
Carmen W. VERIFIED CUSTOMER
Excellent see. Mr. Fernando did what he said he was going to do.????
4/21/2026
Darius B. VERIFIED CUSTOMER
Good job Toyota fox
4/20/2026
Jessica K. VERIFIED CUSTOMER
Very good
4/20/2026
Roberto E. VERIFIED CUSTOMER
Yes Iam satisfied, thanks You so much for tour attention.
4/20/2026
Kimberly D. VERIFIED CUSTOMER
Jose is always such a delight to work with! I look forward to future visits :)
4/19/2026
Sandra L. VERIFIED CUSTOMER
Avelina es una persona muy amable, servicial y trata al cliente excepcionalmente.
Muy satisfecha con el servicio al cliente.
4/19/2026
Josue Q. VERIFIED CUSTOMER
Thank you for your quality work.
4/19/2026
David O. VERIFIED CUSTOMER
I have been very pleased with the service that Avelina has provided regarding my vehicle. Avelina and the staff at Fox Toyota are always very friendly and polite. Also the quality of service from the technicians has been phenomenal. I am very satisfied ????
4/19/2026
Enrique H. VERIFIED CUSTOMER
Good service
4/19/2026
Evangelina R. VERIFIED CUSTOMER
Very good job done by Advisor Gabriel Love to.onlh one thing missing was one of the valve caps on one of the too. Otherwise service is satisfied.
4/18/2026
Saul T. VERIFIED CUSTOMER
I am writing to express my dissatisfaction with the customer service provided by Mike during my recent visit for an oil change. This service was covered under my extended warranty; however, I was incorrectly charged for services intended for another vehicle, as Mike offered me services not applicable to my own. A refund was not offered, and I was simply advised to seek him out during my next service appointment.