Best oil change ever. Avelina's customer service was top notch. I will be getting ALL my oil changes through Toyota from now on. I'm a new peron.
4/30/2026
Gloria S. VERIFIED CUSTOMER
They are very nice
4/30/2026
Arlene M. VERIFIED CUSTOMER
I took my car in on Monday 7am, called to ask how it was going & told me it would be ready at 3:30pm, called at 3:30pm to tell me it wont be ready cause it needed brand new tires (clearly they never looked at the car until i called) the car stayed overnight, got it tuesday 2:30, they told me the tire adjustment light would come off when driving, it didn’t & started flashing & saying malfunction on the screen on wednesday afternoon. So you tell me, how am I feeling with the service?
4/30/2026
Isaac L. VERIFIED CUSTOMER
Great Service As Usual By Avelina. It is Unfortunate the wheel and tire warranty I purchased through Toyota denied coverage.
4/30/2026
Michelle V. VERIFIED CUSTOMER
I experienced poor costumer service today.
4/30/2026
Lamia K. VERIFIED CUSTOMER
Always the wait time is unbelievable, 5 hours to change the oil and filter?
Also when I received the text of the amount i should pay it was $79.99 and when i went to pay they charged me 99.89 as the first amount is without tax. After receiving the receipt the tax amount shows only $2.60 which means i should only pay around $83.00!!
Toyota do better.
4/29/2026
Alfredo O. VERIFIED CUSTOMER
Went to fix a flat after waiting over an hour they wanted to sell me a tire that I did not need. They were rude and unprofessional. Went to poe toyota on montana and had it fixed.
4/29/2026
Rosalee W. VERIFIED CUSTOMER
Everything went well with Mike Torres. He did explain enough on what services I would be receiving. It is not his fault but I noticed on my dashboard the miles does not show. It tells me how fast that I am going. The digital display is gone so I will bring my car back tomorrow morning.
4/29/2026
Juan M. VERIFIED CUSTOMER
Mike was knowledgeable, courteous and professional. He provided expedited service which made me extremely happy.
4/29/2026
Roderick G. VERIFIED CUSTOMER
Ok
4/29/2026
Pedro A. VERIFIED CUSTOMER
Yes appraise and let me know
4/28/2026
Reyna S. VERIFIED CUSTOMER
Received fast service. The staff was courteous, polite, and knowledgeable.
4/28/2026
Jorge E. VERIFIED CUSTOMER
Thanks
4/26/2026
Tammy L. VERIFIED CUSTOMER
The service was good thanks you
4/26/2026
James T. VERIFIED CUSTOMER
Thanks
4/26/2026
Eric R. VERIFIED CUSTOMER
Where to start first off, I was at the dealership for over 8 hrs the first day because I kept getting different times when it was going to be done. Next, I was told 2 days later it was fixed and told the problem was something that didn’t cause the problem at all, and it turned out it was exactly what I tried several times, what I think it was, which was the top camera. After searching for my truck and getting in it, the same faults were still there. Then I wasn’t given any updates on my truck until 4 days later, even after I called. And finally, after my truck being at the shop for a week and a half and being test-driven and faulty, told my truck was ready and paying $185 for the so-called fix that did nothing. I didn’t even get a curiosity fill-up of my tank or even so much as a wash. And I understand that that is not the norm, but after having to take 2 days off from work because of faulty information, I would have expected so, kinda of considered. All in all, this has left a general negative view of the service department at Fox Toyota.
4/25/2026
Luz B. VERIFIED CUSTOMER
Avelina has always gone above and beyond for me. Fox Toyota has the best service advisor on staff. She has taken care of my Tundra needs. Very communicative and let’s me know what needs to be done. Alway request Avelina for your Toyota needs on service for your vehicle!!
4/25/2026
Daisy N. VERIFIED CUSTOMER
Very kind person
4/25/2026
Raymond P. VERIFIED CUSTOMER
I have never complained while having my car serviced in the last 10 years, but today I was dissatisfied when I had to wait 2 hours for an oil change and that is with an appointment. I noticed kids have replaced the people I had seen prior to today. Manny took care of me and was very professional. Also noticed that he was also playing as catchier when service was completed. Your cashier department was no longer there. I will no longer be taking my car there for an oil change or inspection for sticker renewal. Manny is not to blame for my dissatisfaction. It is fox Toyota. I can only guess you were downsizing or your good people quit.
4/25/2026
Jose B. VERIFIED CUSTOMER
Jose Gurrola was highly ineffective. I brought an issue regarding tires and the system. He said that the tires probably weren’t the ones the truck was purchased with. I left the truck to be diagnosed and the answer was still inconclusive.
In addition, I waited for them to tell me if the truck was ready so I could make plans. No phone calls until 5:30. They closed at 6 pm. Sharp.
Bad experience.