It was my first visit with Jose as my advisor and I was very pleased with his customer service. He answered all of my questions patiently and was very helpful and friendly. I would like for him to continue being my advisor.
5/6/2026
John J. VERIFIED CUSTOMER
Somebody broke the glove compartment. I have to bring in and show them they didn't even give us a courtesy car wash because them washer is broken.
5/6/2026
Larry P. VERIFIED CUSTOMER
Job well done!
5/6/2026
Jose C. VERIFIED CUSTOMER
A very pleasant and professional Mr Gurrola,took care of my car as efficient as always. Thank you.
5/5/2026
Solidad V. VERIFIED CUSTOMER
Yes
5/5/2026
Margarita L. VERIFIED CUSTOMER
Excellent service! Vehicles don’t get washed anymore though that was nice too.
5/5/2026
Andrew G. VERIFIED CUSTOMER
The service providers don’t do a good job of communicating. They always seem to be rushing trying to help out multiple customers. There seems to be an over reliance on email. The service providers are professional but they always seem to be in a hurry. Also, I never know how long it’s going to take. Sometimes it’s an hour for an oil change and other days it can take 4 hours.
5/5/2026
Maria V. VERIFIED CUSTOMER
I just talked to Manuel once. I called to get an update on my car but he did take the call. He just tell the lady what the status on my car. No one ever told me how the shuttle works. I never got a call to tell me that
The car was ready and that the shuttle was coming. So I had to get a ride to pick up my car.
5/5/2026
Orlando F. VERIFIED CUSTOMER
I spoke to Isaac a few times today, he explained in detail the work performed, and he explained options. I was not there but he kept me informed and that was good for me. GREAT CUSTOMER SERVICE! Keep up the great work, El Paso needs more of this.
5/5/2026
Jaime G. VERIFIED CUSTOMER
Keep up the excellent work
5/5/2026
Reyna G. VERIFIED CUSTOMER
All staff was very nice and efficient . The process was pretty seamless. I would like to point out how nice everyone was from the girl who took my appointment to Jose who cashed me out. Thanks so much and again great staff all around
5/5/2026
Gilberto G. VERIFIED CUSTOMER
José was professional. Vehicle ready on time.
5/5/2026
Enrique G. VERIFIED CUSTOMER
Great two-day experience. First day, went in for a scheduled oil change. Got in and out quickly. Appreciate the in-real-time updates on work and recommendations. Got both air filters changed as well. My service advisor was great. Didn’t do the online payment, but appreciate the option.
Second day, called in the do a walk-in for tire alignment. Pleasantly surprised that I was told to come on in and that the work was dine quickly even though I was walk-in. Mike Torres took great care of me again. Thank you for getting me in and out so quickly.
Really appreciate the waiting area. Television was available…enjoyed Roseanne both days. Coffee and hot chocolate were both available. Loved that. And I always appreciate the clean restrooms. Best waiting area I’ve been in at any service department. Second to none.
5/4/2026
Delia P. VERIFIED CUSTOMER
Thank you all taking care of my car. You all treated with lots of care thank you again
5/2/2026
Ruth W. VERIFIED CUSTOMER
We asked for the brake lights to be looked at & repaired & the left brake light is still out. Plus we spent almost 2k & didn’t even get the free car wash that we usually get.
5/1/2026
Romeo A. VERIFIED CUSTOMER
Great
5/1/2026
Josh C. VERIFIED CUSTOMER
All was good and appreciated the effort and the service Toyota gives
5/1/2026
Joshua C. VERIFIED CUSTOMER
Jose greeted me and was very professional and personable. Made me feel very comfortable that my vehicle was in good hands/care! Service was just as exceptional. Great experience today!
5/1/2026
Jose T. VERIFIED CUSTOMER
Thanks service my Tacoma excellent customer service and reasonable price
5/1/2026
George A. VERIFIED CUSTOMER
Had a good experience and great customer service overall