I took my car to get inspected for the second time for a speaker. I also took it for thel ac not working. Part got ordered and took a week to get there and installed. I took it 1/19/26 and I got it back 1/30/26. Once I got it back the ac worked the speaker work , but the rear window shade was not properly installed when the speaker was put on. Now I have to take it a third time for your techs to do correct again. This type of service is disappointing and frustrating.
2/1/2026
Elizabeth L. VERIFIED CUSTOMER
Ivan is amazing and always takes care of me and my vehicle
2/1/2026
Rosa M. VERIFIED CUSTOMER
Excellent service!!! I
2/1/2026
Eileen C. VERIFIED CUSTOMER
Took my Lexus 460 to get a wheel alignment today and the service department were very professional and were able to fix my wheel alignment issue in less than 2 hours on an already full day of work. Vehicle is working as it should be with no issues to report. Thank you service team.
2/1/2026
Ida O. VERIFIED CUSTOMER
I appreciate Arturo’s knowledge and courtesy.
1/31/2026
The Outsource. VERIFIED CUSTOMER
Ivan was a lifesaver very efficient and professional
1/31/2026
Lazaro C. VERIFIED CUSTOMER
Ivan is exceptional at coordinating our schedules and making sure all our requests are done in a reasonable time frame. He makes the process smooth and easy.
1/30/2026
Dania P. VERIFIED CUSTOMER
Great Service with Armando! Awesome customer service!
1/29/2026
Hector M. VERIFIED CUSTOMER
Always great customer service with Art!!! Excellent work and always helpful.
1/29/2026
Jennifer M. VERIFIED CUSTOMER
I don’t want to speak to a representative. My only issue was that my car was not washed. When I picket up my car, I no longer had the time to go back and ask for it, but it should’ve been done initially.
1/28/2026
Priscilla L. VERIFIED CUSTOMER
Mr. Gonzalez is transparent and trustworthy when it comes to my vehicle services. He is kind and provides reassurance.
1/27/2026
Daniel G. VERIFIED CUSTOMER
Iam very satisfied with the service and the attention you do with customers
1/27/2026
Rohail S. VERIFIED CUSTOMER
Amazing service - always!
1/27/2026
Yvonne M. VERIFIED CUSTOMER
Was very happy with Art. He’s an asset to your team. Excellent customer service all the time.
1/27/2026
Camino Real. VERIFIED CUSTOMER
Ivan is great, very attentive and great custimer service!
1/27/2026
Maxine O. VERIFIED CUSTOMER
One of the best I have encountered, he's a keeper!
1/27/2026
Mitzelle E. VERIFIED CUSTOMER
My experience at Lexus has always been positive and pleasant, especially knowing that Arturo Gonzalez is there to care for both my vehicle and my family. He consistently goes above and beyond to ensure my vehicle is safe, reliable, and well maintained. I always feel secure and confident knowing he is taking care of us, and I have never had any issues. His professionalism and dedication truly make a difference.
1/25/2026
Laura R. VERIFIED CUSTOMER
Ivan provides awesome professional service
1/25/2026
Lizette C. VERIFIED CUSTOMER
Your sales person Ricardo and Ivan from service have provided excellent care. Thank you.