You made a stressful situation into a successful event. You went over and above to satisfy the customer. I will be happy to return for future service. Thank you.
1/15/2026
Arturo D. VERIFIED CUSTOMER
Ivan did an amazing job for us, kept us informed on the status of the vehicle and address all the issues with the car.
1/15/2026
Maria D. VERIFIED CUSTOMER
Stain marks were left on my cream leather seat in both drivers and passenger side
1/14/2026
Ivan Q. VERIFIED CUSTOMER
Great service!!! Keep up the great work!
1/14/2026
Clifford W. VERIFIED CUSTOMER
Good job. Fast, efficient service.
1/13/2026
Maylin T. VERIFIED CUSTOMER
Doesn’t know anything and very careless!! Provided half **** information and went around questions that were being asked and being a smart ****!! Unprofessional needs to be trained and or moved from position!! Quick to charge and not assist with issue and car still having issues has not been resolved!!
1/12/2026
Alonso V. VERIFIED CUSTOMER
Mr. Gonzalez made me feel like Lexus family. Was very helpful and honest explaining everything what the technician recommended for my vehicle.
I definitely will be back .
1/12/2026
Keolamphone V. VERIFIED CUSTOMER
Thanks to Ashlee Angel for take care of my vehicle. You are so sweet, friendly and very generous.. love your customer service!!
1/11/2026
Eric A. VERIFIED CUSTOMER
Ivan was a wonderful resource of help. Lexus is lucky to have him at Hoy Fox Lexus
1/10/2026
George P. VERIFIED CUSTOMER
A gentlemen that reflects well upon your business.
1/10/2026
Maria Del. VERIFIED CUSTOMER
Excellent customer service from Ashley
1/10/2026
Isa D. VERIFIED CUSTOMER
We appreciate the professional attention that Ashley presents and taking care of our vehicles it's important to the customer and I thank you
1/10/2026
Elmina H. VERIFIED CUSTOMER
As usual, Arturo did an excellent job of getting my vehicle in and out as promised. He’s truly committed to providing top notch customer service!!
1/7/2026
Jose G. VERIFIED CUSTOMER
Great customer service.
1/7/2026
Irma O. VERIFIED CUSTOMER
Just getting my vehicle was a while just to get my keys .
1/7/2026
Leticia R. VERIFIED CUSTOMER
I have no issues with Mr. Gonzalez. I do have an issue with the wait time!! For an oil change, I waited 4 hours and that is unacceptable for me!! I will probably look for another place to have an oil change!!
1/6/2026
Mary K. VERIFIED CUSTOMER
Excellent service.
1/6/2026
Ruby F. VERIFIED CUSTOMER
Ashlee gave me the best customer service I have received there. She educated me on my vehicle and on the service provided. Ashlee made me feel valued and welcomed. Because of Ashlee, I look forward to going back for future services.
1/6/2026
April F. VERIFIED CUSTOMER
There is something falling down under the front driver side of the car. I noticed a noise a day after the service that I initially throughly was wind outside. But with closer observation it only occurred when I turned or accelerated. I thought something was driving but nothing was obvious. Tonight the sound is louder and I looked again and I see something falling from under the front tire area!! This is not what was happening when I dropped it off. I will be returning next week.