Art kept us updated on our vehicle and was very professional
10/30/2025
Teresa F. VERIFIED CUSTOMER
Art is completely professional, friendly, honest and help. I think you have a terrific employee.
10/30/2025
Patricia M. VERIFIED CUSTOMER
Arturo was great as always!!! Very professional and efficient!!
10/29/2025
Michael J. VERIFIED CUSTOMER
I live in Las Cruces New Mexico it takes me 40 minutes to get to El Paso well I ordered my part of two brand new fobs/keys for my Lexus on Thursday or Friday I was told that they would be ready on Monday they were ready but not cut then they cut them then they had to program them and every step Ashley had to remind them to keep moving it took me 4 and 1/2 hours from 10:30 to about 4:00 to get out of Lexus that's absurd other than that the fobs were exceptionally well and Ashley was a quintessential employee very professional who made everything move along she is a very sharp employee I ask that you please recognize her good people like that don't last around thank you again for your help MJ
10/28/2025
Guillermo S. VERIFIED CUSTOMER
Arturo is fantastic !!!
10/28/2025
Robin L. VERIFIED CUSTOMER
Ashley and the entire team are always great !! Very professional and extremely caring, kind and helpful !! We’re always grateful for the customer service with them !! Lexus all the way !!!
10/28/2025
Charles L. VERIFIED CUSTOMER
Ivan is the best service advisor there is. He always keeps me informed of the status on my vehicle. He is truly knowledgeable about the Lexus. I wouldn’t trust anyone else with my vehicle
10/27/2025
German F. VERIFIED CUSTOMER
Ivan always goes above and beyond with his customer service.
10/27/2025
Cecilia O. VERIFIED CUSTOMER
Always great service and clear communication
10/26/2025
Micah W. VERIFIED CUSTOMER
Please contact me.
10/25/2025
Gabriel D. VERIFIED CUSTOMER
Ivan is always professional and goes out of his way to ensure we have a great visit.
10/25/2025
Fonnie S. VERIFIED CUSTOMER
Everyone, especially Ashley Angel, was very helpful, courteous, and efficient! I was out within an hour and a half with my service and I was a “drive-in” and I appreciate it greatly, and the price for the service to my car was great as well. Thank you so much.
10/24/2025
Benjamin P. VERIFIED CUSTOMER
Service advisor Ashley was very professional and knowledgeable. She has really good customer service skills and communicates great. Thank you Ashley for taking care of my 2025 Lexus.
10/24/2025
Jorge V. VERIFIED CUSTOMER
Awesome service agent
10/23/2025
Victa K. VERIFIED CUSTOMER
very good service
10/23/2025
Patricia H. VERIFIED CUSTOMER
Helpful after realizing I was not being served regarding explanation of how the Toyota customer van rides works ie for those wanting to their Lexus and Toyotas services (no one looked to see (Toyota) if the basket with my request for a van Servic to get home)! I had been waiting 40 min with no diection. Then theyLexus service person I approached immediately had one of their service personal drive me home (I live in a79932 zip code) and same Lexus group when service completion was dellayed and no Van available - they delivered our car to our home the next morning. I suggest you revamp Toyota and Lexus with a better and consistent method or you will lose your service customers.
Thank you!
10/23/2025
Luz M. VERIFIED CUSTOMER
Arturo is very friendly and helpful. I have recommended him to one of my friends that recently purchased a Lexus.
10/22/2025
Maria M. VERIFIED CUSTOMER
Ms. Angel is truly an Angel
10/22/2025
Maria G. VERIFIED CUSTOMER
Ashley was fine .. I was unhappy with the fact that after being a loyal customer of Lexus for along time now I would have to go elsewhere to get my tire fixed, because you want to charge me $50.00 to patch my tire. Not a happy customer ???? no need to call me. It is what it is.